Funeral Service Crew

Job Description

Hook, South East England, United Kingdom
Company: JR UK
Client /

Employer:

Co-op

Closing date: 20-05-2026

Salary: £25,818 (£13.24 per hour) plus benefits
Full time, 37.5 hours per week, Monday-Friday 8:30am-4:30pm – includes on-call rota, evenings and weekends.

Location: Hook, RG27 9UT

Key responsibilities

• Collect the deceased from a range of locations and scenarios in a professional and empathetic manner.
• Bear coffins on the day of the funeral and drive funeral vehicles.
• Maintain the cleanliness of equipment and facilities, including vehicles.
• Prepare coffins and engrave name plates.
• Prepare the deceased in our care for viewings and the funeral.
• Maintain client‑management applications daily, inputting detailed and timely information to keep records consistently updated.
• Safely lift, carry and move coffins following safe techniques, using handling aids and equipment and following health‑and‑safety guidance to prevent injuries.

Qualifications and skills

• Full UK manual driving licence.
• Ability to perform the physical aspects of the role (e.g. manual lifting); appropriate training and equipment provided.
• Good IT skills and confidence to use a range of technology devices (computers, tablets, smartphones, printers, scanners) and to learn and effectively use new applications and systems.
• Ability to react calmly and compassionately in emotional circumstances, with a sensitive and empathetic approach to customer service.
• Strong attention to detail and accuracy, ensuring regulatory policies and processes are always adhered to.

Benefits

• 30 % off Co‑op branded products and 10 % off other brands in our food stores all year‑round, plus discounts on other Co‑op products and services.
• 23 days holiday (pro‑rata, rising with service).
• Up to 10 % employer contribution to pension.
• Access to the Employee Assistance Programme offering confidential advice and support 24 hours a day.
• Access to virtual GP and free eye tests.
• Endless career development opportunities including apprenticeships.
• Friendly, supportive team and the knowledge that you make a huge difference to your community.
• Access to Stream – a money‑management app that gives you access to a percentage of your pay as you earn it.

Inclusive workplace

We welcome applications from everyone and are committed to creating a place where colleagues can feel they belong, supported by inclusive policies. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Compliance statement

Any offer of employment will be conditional upon the completion of pre‑employment screening checks, including DBS, adverse media checks, an occupational health questionnaire, and a review of social media activity on relevant platforms.