Order to Cash Global Process Lead

Order to Cash (O2C) Global Process Lead

Salary – Circa £80,000 + Car/ Car Allowance + Private Medical Insurance + Pension

Location – Hybrid – 3 Days a week at Hook

Join a Global Finance Transformation Journey

We’re looking for an experienced and forward-thinking O2C Global Process Lead (GPL) to join our Group Finance function and help shape the future of Finance operations across Serco’s global business.

Working within the Finance GFS Hub and reporting into the O2C Global Process Owner (GPO), you’ll play a key role in driving standardisation, governance, continuous improvement, and operational excellence across end‑to‑end Finance processes.

As an O2C Global Process Lead, you’ll act as the bridge between global O2C process strategy and operational execution. You’ll support the design, governance, and optimisation of O2C processes across UK/E, the Middle East, and ASPAC, ensuring consistency, compliance, and efficiency across all delivery centres and regions.

You’ll work closely with regional Finance teams, GFS operations, systems teams, BPO providers, and senior stakeholders to embed best practice, improve controls, enhance reporting visibility, and drive automation and process‑led change. This is a highly collaborative role with significant exposure across Finance, Technology, Operations, Risk & Assurance, and Internal Audit.

• Support and maintain global end‑to‑end O2C processes, ensuring alignment with GPO standards, controls, and governance requirements
• Maintain accurate and consistent process documentation including SOPs, process maps, KPIs, controls and training materials
• Monitor process performance through reporting, dashboards and data analysis, identifying trends, risks and improvement opportunities
• Drive process improvement, standardisation, automation and operational efficiency initiatives across global Finance operations
• Collaborate with regional Finance teams, GFS operations, systems teams and BPO providers to ensure consistent process execution
• Support process‑led change initiatives including testing, training, communication and embedded adoption
• Partner with Finance Systems and DDaT teams to ensure system enhancements support operational and control requirements
• Support governance, audit and assurance activities, helping maintain strong financial controls and compliance across all regions
• Provide insight and reporting to support decision‑making, operational visibility and continuous improvement initiatives

We’re interested in speaking with qualified finance professionals who combine strong process expertise with commercial awareness and a continuous improvement mindset.

• ACA, ACCA or CIMA qualification (or equivalent experience)
• Strong knowledge of end‑to‑end O2C processes within a Shared Service, GFS or multinational environment
• Experience with ERP systems such as SAP and exposure to finance technologies including automation and analytics tools
• Proven experience supporting or leading process improvement initiatives across multiple regions
• Strong analytical and problem‑solving capability with the ability to turn data into actionable insight
• Excellent stakeholder management and communication skills across Finance, Operations and Technology teams

• Experience working with BPO providers such as Capgemini
• Exposure to internal controls, audit and assurance environments
• Knowledge of Lean, Six Sigma or continuous improvement methodologies
• Experience with digital finance tools including RPA, workflow or analytics solutions

• Company car / £4,200 cash alternative
• Private healthcare
• Bonus scheme of up to 20%
• Pension – 6%
• Sercodiscounts which include cinema, Merlin entertainment and online shopping