IT Support Technician

Overview

An IT Support Technician vacancy is available to work in our IT team, at Odiham, Hampshire, UK. This is a permanent, full‑time position responsible for delivering technical support across the Company, ensuring that IT systems, hardware, software, and network services operate efficiently. The role primarily provides first‑line support, working closely with the Senior Support Analyst and IT team to resolve technical issues, support IT projects, and contribute to the continuous improvement of IT services.

• Act as first point of contact for technical support for local and remote users.
• Troubleshoot, repair, and upgrade servers, computers, phones, printers, and other peripheral devices.
• Install software and provide support for products including software and hardware.
• Set up and configure workstations, phones, and other areas for staff.

• Ideally has a degree or equivalent qualification in IT, Computer Science, or a related discipline.
• Ideally has relevant industry certifications such as CompTIA A+, Network+, Server+, Security, and Microsoft MTA, MCP.
• Has proven skills and experience in IT Support, specifically:
  • Knowledge of Windows operating systems, Microsoft Office, Active Directory, LAN, VPNs, and security products such as anti‑virus.
  • Software troubleshooting and technical support roles.
  • Proficiency in network connectivity.
• Has a minimum of one year’s experience in:
  • Technical support, clients/servers, and applications;
  • Client/server administration & management;
  • Network connectivity/security administration & support.
• Has excellent customer service skills with the ability to communicate technical information clearly and effectively to end users, and with all levels of staff.
• Is prepared to work outside the standard working hours per week, as may be required, and is prepared to travel, e.g. in the UK and internationally.

Monday to Friday, nominally 35 hours per week, 7 hours per day, plus a one‑hour unpaid lunch break, 8:00 am to 4:00 pm or 9:00 am to 5:00 pm, as agreed and set with the manager.

You will be joining a stable and well‑established organisation, in state‑of‑the‑art offices, offering a very comfortable working environment. Other benefits include annual leave 28 days rising to 33 days per annum pro‑rata (inclusive of Bank/Public holidays), a work‑related contributory pension scheme, free Wi‑Fi, and on‑site parking.