ERP Operations Manager

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: ERP Operations Manager

We are seeking an experienced ERP Operations Manager to assume end-to-end ownership of ERP AMS operations, driving operational stability, continuous improvement, and service excellence. As the first dedicated ERP Ops lead, you will not only manage current operations but will also define the operational framework and standards that will govern how other ERP functional areas (such as Finance or HR) are integrated into our global operations model as the team expands.

Your Responsibilities:

• Day-to-day Vendor Management:
  Ensuring our SAP Application Managed Services (AMS) partner(s) perform according to their SLAs and driving a customer-first service vision.
• Functional Oversight:
  Ownership of the day-to-day delivery of SAP services supporting global Manufacturing, Supply Chain, and Quality, ensuring high availability and performance of business-critical processes.
• Operational Blueprinting:
  Defining the "Run" approach for the ERP ecosystem, establishing the templates for incident, change, and release management that will be adopted by future ERP operational pillars.
• Stakeholder Interaction:
  Engaging with globally dispersed ERP leadership to understand demand patterns, improvement opportunities, and impact assessment for incidents.
• Cross-Functional Collaboration:
  
  Interactions with other IT stakeholders (e.g., SAP Functional Leads, Data Integrity teams, Solution Architects and other Operation Managers covering different service lines) to ensure service suitability and GxP compliance.
• Leadership Reporting:
  Interactions with Senior IT and Business leadership regarding ERP performance, status of major incidents, and reporting on service improvement initiatives.
• Efficiency & Automation:
  Work with service partners to increase operational efficiency through the identification of automation opportunities, "shift-left" support opportunities, and proactive monitoring.
• Governance:
  Provide day-to-day governance of service partners alongside the SIAM team and support the Tech Ops senior leadership team as required.
• Representation:
  Represent the Tech Ops Operations team at SAP service reviews, CAB, Problem Reviews and other appropriate operational forums.

You’ll spend your time:

• Building relationships with key staff at our SAP service partner(s) to ensure timely resolution and efficient escalation of complex ERP issues.
• Establishing the ERP "Run" Playbook, refining operational services alongside the ITSM team to ensure a scalable model for other ERP modules.
• Partnering with ERP stakeholders to understand business-critical cycles and ensure IT operations support peak demand.
• Ensuring GxP compliance and quality practices are embedded in every SAP change and operational activity.
• Attending the weekly CAB and Problem Review Board to ensure ERP operational perspectives and business impacts are represented.
• Engage in Service Operations tasks across all phases of the lifecycle…