Senior Manager, Client Services

What you will be doing

The role sits within our Rugby Team, based between Orpington and Hook offices with some on‑site time with clients. You will work as part of an experienced and dynamic team, primarily focusing on the successful management and operational delivery of extensive signage and branding projects, from start to finish.

• Central senior day‑to‑day contact for clients and overall project delivery management.
• Creation of project and signage programs, budgets and documentation, developing delivery strategies based on client‑led operational deadlines.
• Detailed advance planning and management of complex logistical requirements.
• Provide clear and timely internal communications, scheduling capacity with LIVE
  · TEAM Studio, Production and Logistics Teams, and managing on‑site resource teams.
• Communicate and manage program deadlines with clients, ensuring key dates are met and client expectations are continuously managed.
• Understand, develop and manage the client’s objectives, priorities and expectations.
• Provide line management and direction to other team members, ensuring all client and LIVE
  · TEAM requirements are met to the highest standards and team members are supported and developed.
• Lead by example and ensure knowledge sharing within the team and wider business.
• Ensure Health and Safety processes are adhered to, reviewing and updating documentation.
• Ensure contract terms are understood, monitored and met, and continue to deliver a high‑quality service against agreed contract KPIs.
• Build strong, trusted and long‑lasting relationships, providing strategic advice to clients for existing revenue streams, new business opportunities and ongoing contract renewal.
• Senior oversight and day‑to‑day budget control, working with the Account Director and Associate Director to monitor, control and price projects, maximizing margins and ensuring timely payment schedules.
• Proactively drive and champion sustainability policy, aligning goals with environmentally friendly products, processes and delivery strategies.

Please note, owing to the nature of event delivery, there may be some unsociable working hours on occasion, including weekend work, to accommodate project delivery.

• Strong project management experience across operational planning and delivery to challenging time frames.
• Collaborative and clear approach to commercial development and communication.
• Strong relationship management and diplomacy, including negotiation and influencing decision‑making.
• Ability to handle numerous tasks simultaneously, prioritising and delegating while ensuring continuous attention to detail.
• Excellent organisational and communication skills, ensuring project systems and procedures are set up and structured correctly.
• Ability to think on your feet, evaluate risks, and make decisions to resolve issues – demonstrating problem‑solving skills.
• Confidence taking the financial lead on projects and client accounts, managing budgets and cost control.
• Promote collaboration and cooperation across the business.
• Comfortable working with and managing groups of cross‑functional teams, some of which may work remotely or across other locations/offices.
• Entrepreneurial, analytical, strategic and creatively inquisitive mindset.
• Flexibility to move between events and LIVE
  · TEAM to develop knowledge and skills, to support the wider business.
• Strong work ethic and thrive in a fast‑paced environment.
• Professional attitude at all times, coupled with enthusiasm to succeed and an approachable attitude.
• Ability to motivate others and lead by example.

The TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. The TEAM is proudly an equal opportunity employer.