Practice Manager

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Our clinic based in Hook seeks an enthusiastic and confident Practice Manager to join the team!

As our Practice Manager, you’ll play a vital role in both the operational and business aspects of the practice, ensuring exceptional client and patient care.

Hook Vets is a thriving practice, which has expanded over the last 2 years and has exciting plans for the future. The practice is located in a small town in Hampshire with excellent road and rail links. We are situated within a 5 minute drive of the M3, J5, and a 3-minute walk from Hook station, which is on the mainline to London Waterloo/ Southampton Central.

As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership to ensure efficient day-to-day running, strong team performance, and an outstanding client experience.

You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.

Responsibilities

Leading and supporting the practice team - fostering a positive and motivated work environment.
Handling HR responsibilities, including payroll, recruitment, staff development, and absence management.
Managing debt recovery processes and addressing client complaints professionally.
Ensuring high safety compliance, supporting the team with protocols and risk assessments.

Working full time Monday-Friday

You are an experienced people and operations manager with strong leadership capability. You’ll bring:

• Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments
• Strong people management skills, including performance management and team development
• Good operational and organisational capability, with the ability to manage competing priorities
• Experience handling complaints, change, and complex situations with confidence
• Strong communication and stakeholder management skills

At inspiring vet care, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:

• A key leadership role with responsibility for operational performance and team culture
• Clear career pathways with progression opportunities into senior practice or regional leadership roles
• Ongoing learning and development via the IVC Evidensia Academy to support leadership and professional growth.
• A collaborative, values-led culture focused on care, community, and continuous improvement

• 6.8 weeks’ holiday including bank holidays
  Private medical insurance
  Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
• Cycle to Work and Green Car schemes (eligibility applies)
  Retail discounts and cashback offers
  Reduced-cost veterinary care for your own pets

Bell Meadow Road, Hook, Hook, RG27 9HG
, United Kingdom

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Speak to Michael Middleton from our recruitment team who would be happy to help you with any questions you have before applying for this role.