Retail Assistant

Unit 4 The Rose Estate, Osborn Way, Hook, RG27 9UT

Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project).

From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry‑leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.

You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work‑life balance, you’ll be on the right track for a promising career with us!

Monday to Friday: 7am to 8pm

Saturday: 7am to 6pm

Sunday: 9am to 4pm

Enjoy savings of up to 25‑39% on bikes and accessories through the Cycle to Work Scheme.

Save money at Screwfix, B&Q, and other major high‑street retailers.

Become a Kingfisher shareholder with a variety of schemes to choose from.

20% off a Nuffield Gym membership, starting with a Health MOT and a free 7‑day pass.

From dental care to acupuncture, customise your health plan and claim back money for treatments.

Celebrate milestones with extra pay and bonus holiday days.

Choose your contribution amount and we match as much as 14% per month.

Opt into our pension scheme to receive up to 4× your annual salary as a Death in Service payment.

Free wellbeing resources, including a confidential counselling service.

Enjoy 20% off all B&Q and Screwfix products as a Kingfisher group member.

Partnered with Mind, we provide support and tools to look after your mental health.

Easily stay in touch with colleagues and access resources whether you work from stores, offices, or home.

Learn job‑related skills or pursue hobbies such as playing guitar through Linked In Learning.

Inclusive policy with competitive pay, going above statutory requirements.

We grow our people alongside us, offering a range of programmes to learn and develop new skills.

A 16‑week programme for Service Assistants looking to step into management, leading to a Trade Counter Supervisor role.

A 12‑15 month programme delivering a Trade Supplier Apprenticeship at level 2, blending practical and online learning to become a Trade+ Sales Supervisor.

Over 15 months, undertake supervised learning in store management, culminating with a Level 4 Retail Manager Apprenticeship.

Opportunity for all business levels to learn life skills and Maths and English coaching through Skills Forward.

“You get a different range of tasks every day. One day doing delivery, the next serving customers.” – Joshy Phillips, Service Assistant

“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.” – Thiago, Trade Counter Assistant

“The supervisor position is a really good opportunity to learn and progress.”

We celebrate who we are. An inclusive culture with opportunities to share ideas, learn about allyship, and feel free to be yourself.

Prepare by reviewing our careers page and visiting your local Trade Counter. Interviews are competency‑based, via phone, video chat, or in‑store. We might then meet the team in person.

Successful candidates receive an official offer and contract after pre‑employment checks.

The Retail Assistant role focuses on delivering excellent customer service, stock management, and a positive store experience.