Mail & Document Processor

Insight Global is assisting a client in identifying a Mail & Document Processor for a 6 month contract opportunity. This person will support mail and document processing operations for an insurance company, completing a high volume of tasks daily. This individual will play a critical role in ensuring timely, accurate handling of incoming correspondence, documents, and payments. This role requires strong attention to detail, an understanding of insurance documents, comfort working with multiple communication channels, and the ability to manage sensitive information with accuracy and discretion.

• Open, sort, and scan all incoming mail received
• Process and route returned mail appropriately
• Input data in Excel for tracking purposes
• Sort and manage incoming faxes and emails
• Handle checks and other payments received through the company’s PO Box
• Ensure documents are accurately scanned, indexed, and routed to the correct teams
• Maintain organization and accuracy while working with high volumes of correspondence
• Follow established procedures for handling confidential and sensitive information
• Support general administrative tasks related to mail and document processing as needed

• 1+ year experience in an office setting or retail/customer service
• Proficiency with Microsoft Outlook, Excel, and Word
• Ability to stay organized and manage repetitive, process‑driven tasks
• Comfortable working with physical mail, digital documents, checks, and using scanners
• Dependable and flexible with scheduling needs (Will work Monday – Thursday, 7am start time)
• Comfortable working 32 hours a week
• Ability to learn internal processes quickly during the training period
• Experience handling insurance documents (UB-04, CSM-1500, EOB)
• General understanding of health insurance or healthcare‑related documentation
• Prior experience in mailroom operations, document processing, or administrative support
• Experience working with scanned documents or document management systems

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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