Member Services Representative – TTP; On-site

Overview

Title: Member Services Representative – TTP (On-site)

Salary: $17/hr

Location: Hoover, AL- 35242

Hours: Monday - Thursday - 7:45 AM - 5:30 PM and Friday - 7:45 AM - 2:00 PM

Vaco is assisting a progressive medical services firm to identify several Member Services Representatives. The ideal candidate will have at least 2 years of experience in the healthcare industry. As a Member Services Representative, you will play a crucial role in providing support and assistance to our members and ensuring the smooth operations of various administrative tasks.

• Serve as the main point of contact for corporate medical clients, addressing inquiries, and providing information.
• Manage a high volume of calls and emails, ensuring prompt and accurate responses.
• Schedule appointments, coordinate services, and manage client requests efficiently.
• Maintain accurate client records and update information as needed.
• Collaborate with internal teams to resolve issues and provide comprehensive solutions.
• Stay up-to-date on medical services, offerings, and company policies.
• Adhere to high standards of professionalism, confidentiality, and client satisfaction.

• High school diploma or equivalent; some college or medical-related coursework preferred.
• Previous experience in customer service or medical office administration is advantageous.
• Excellent verbal and written communication skills.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Strong organizational skills and attention to detail.
• Positive attitude, adaptability, and a passion for delivering exceptional client experiences.

To succeed in this role, you should have excellent communication skills, attention to detail, and the ability to work collaboratively in a fast-paced environment. Additionally, strong organizational and problem-solving skills are essential to effectively manage multiple tasks and prioritize deadlines.

If you meet the qualifications and are passionate about delivering exceptional healthcare support, we invite you to apply for this position.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer:
Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied.

Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.