Commercial Card Solutions Technical Support Specialist II

Commercial Card Solutions Technical Support Specialist II
IT | Technical Support Hoover , Alabama Contract Sep 29, 2026

Position: Commercial Card Solutions Technical Support Specialist II
Location: Hoover, Alabama 35244 (4 days onsite)
Duration: Contract to hire
Job : 180134
Job Overview:
The Commercial Card Solutions Technical Support Specialist II provides technical support to high-value Commercial Card clients and internal Treasury Management partners. This includes assisting Relationship Managers, Relationship Support Specialists, and Account Managers. The role involves resolving complex technical issues, providing training, and ensuring clients optimize card services.
Responsibilities:

• Research and resolve complex technical issues for internal partners and high-value clients.
• Monitor internal email boxes for incoming research requests.
• Assist clients with post-implementation training needs.
• Provide periodic updates to internal partners to ensure clients are optimizing card services.
• Fulfill reporting and other support duties as necessary to deliver results to clients and partners.
• Provide coaching and guidance to less experienced team members.

Position: Commercial Card Solutions Technical Support Specialist II
Location: Hoover, Alabama 35244 (4 days onsite)
Duration: Contract to hire
Job : 180134
Job Overview:
The Commercial Card Solutions Technical Support Specialist II provides technical support to high-value Commercial Card clients and internal Treasury Management partners. This includes assisting Relationship Managers, Relationship Support Specialists, and Account Managers. The role involves resolving complex technical issues, providing training, and ensuring clients optimize card services.
Responsibilities:

• Research and resolve complex technical issues for internal partners and high-value clients.
• Monitor internal email boxes for incoming research requests.
• Assist clients with post-implementation training needs.
• Provide periodic updates to internal partners to ensure clients are optimizing card services.
• Fulfill reporting and other support duties as necessary to deliver results to clients and partners.
• Provide coaching and guidance to less experienced team members.

Qualifications:

• High School Diploma or GED.
• Five (5) years of client servicing, implementations, or technical support experience.

Preferences:

• Bachelor’s degree.

Skills and

Competencies:

• Ability to identify and resolve problems.
• Ability to manage workload effectively.
• Detail-oriented.
• Strong verbal, written communication, and interpersonal skills.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $27- $30/hr w2.

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to…