Business Systems Analyst - Consumer Systems

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At Regions, the Business Systems Analyst conducts business process analysis, needs assessments, and preliminary cost/benefits analysis in an effort to align information technology solutions with business initiatives. This position may function as liaison between the line of business and the Information Technology (IT) department.

• Formulates/defines specifications for operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from programs
• Analyzes and evaluates existing or proposed systems and devises computer programs, systems, and related procedures to process data
• Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution
• Prepares program specifications and diagrams and develops coding logic flowcharts
• Encodes, tests, debugs, and installs the operating programs and procedures in coordination with computer operations and user departments
• Reviews progress and evaluates results
• Reports inconsistencies to the attention of management and suggest problem resolutions and business process improvements
• Certain business groups may require on call support rotation after hours and/or weekends

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

• High School Diploma or GED and seven (7) years of related experience
• Or Bachelor's degree and three (3) years of related experience

• Banking or financial services industry experience
• Experience providing application support to include troubleshooting
• Experience with business intelligence tools
• Familiarity with agile and/or waterfall methodologies

• Ability to plan, schedule and execute multiple concurrent activities
• Ability to work in a team environment
• Actively demonstrates a complex working knowledge of systems and software development concepts, practices, and procedures
• Ability to research, analyze data, and derive facts
• Excellent communication and customer service skills
• Excellent organizational and analytical skills
• Knowledge of applicable testing tools
• Problem solving and priority management skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

This position may support the Regions Connects Application Support Team, providing operational and technical support for a critical customer-facing banking platform. The associate will serve as a key liaison between business partners, end users, and technology teams to ensure application stability, timely issue resolution, and an exceptional user experience.

• Providing application support and troubleshooting assistance for Regions Connects users across the organization.
• Investigating production issues, analyzing data, and coordinating resolution efforts with technology and business partners.
• Performing production validation activities following system implementations, maintenance events, and releases, including occasional after-hours and weekend support.
• Monitoring application performance and identifying trends, risks, or recurring issues that may impact users or operational processes.
• Conducting research and analysis to determine root causes of incidents and recommending process or system improvements.
• Supporting testing activities, user…