BSA

Job#: 3055035

Location:

Birmingham, AL, Atlanta, GA, or Charlotte, NC (Hybrid)

To be considered:
Candidates must have Direct experience supporting mortgage lending processes and a loan origination system (LOS) and knowledge of LOS workflows and the mortgage loan lifecycle.

An opportunity is available for two senior Business Systems Analysts to support a Customer Operations Enablement team and its mortgage technology platforms. This role involves supporting existing mortgage systems while preparing for planned technology upgrades and future-state enhancements. The position is a 6-month contract-to-hire engagement.

• Act as a Business Systems Analyst supporting mortgage applications, with a primary focus on the Empower loan origination system (LOS) and Blend point-of-sale (POS) platform.
• Gather, analyze, and document business and system requirements for enhancements, upgrades, new initiatives, and production support needs.
• Translate business requests into solution designs and collaborate with product owners and delivery teams through development and implementation.
• Create standard Agile BA deliverables, including user stories, business requirements documents, acceptance criteria, workflows, and supporting documentation.
• Provide Level 2 production support for mortgage system issues, troubleshoot escalated incidents, and route unresolved defects to Level 3 or vendor support.
• Plan and support user acceptance testing (UAT) and related validation activities for system changes.
• Partner with product owners, business stakeholders, technical teams, and vendors to maintain platform stability.
• Contribute to shifting the team toward proactive system enhancement and modernization while supporting the existing customized environment.

• 8+ years of overall experience as a Business Analyst or Business Systems Analyst.
• Direct experience supporting mortgage lending processes and a loan origination system (LOS).
• Knowledge of LOS workflows and the mortgage loan lifecycle.
• Experience gathering requirements, producing user stories and acceptance criteria, documenting solutions, and working in Agile delivery teams.
• Hands-on experience with production support, issue analysis, troubleshooting, and ticket management in Jira or a comparable tool.
• Experience with UAT and testing support.
• Ability to work a hybrid schedule, with three days onsite per week at an approved hub location.

• Experience with Empower LOS.
• Experience with Blend POS, particularly supporting home equity or HELOC intake workflows.
• Experience with comparable mortgage LOS platforms such as Encompass, Blue Sage, or Net Oxygen.
• Experience with a comparable mortgage POS platform, such as nCino.
• Background in banking or financial services.

The role is part of an expanding Business Analyst team that supports mortgage system enhancements, upgrades, and platform operations. The team collaborates with approximately 6-7 product owners. Upcoming work includes planned technology upgrades and a growing pipeline of system enhancements.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

• Everforth Apex offers a range of supplemental benefits, including…