Climbing Center Coordinator - Hoover Met Complex

Overview

CLIMBING CENTER COORDINATOR - Hoover Met Complex

Company: Sports Facilities Management, LLC

LOCATION: HOOVER, AL

DEPARTMENT: CLIMBING CENTER

REPORTS TO: GENERAL MANAGER or DIRECTOR of OPERATIONS

STATUS: FULL-TIME (NON-EXEMPT)

Hoover Metropolitan Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Hoover Metropolitan Complex is a member of The Sports Facilities Companies (SFC) and is the nation’s leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry’s best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

The Climbing Center Coordinator will be responsible for the day-to-day business operations and logistics of the Hoover Met Complex Climbing Center.

• Recruit, train, schedule and supervise part-time staff
• Train all Climbing Center staff on safety, systems, and procedures
• Provide supervision and work non-traditional hours (evenings, weekends, holidays, and during special events)
• Greet all guests and complete check-in procedures
• Prepare, forecast, and monitor budget
• Responsible for processing payments and reporting
• Oversee the reporting of weekly sales reports and usage reports
• Effectively collaborate with Finance Manager on all aspects of the budget and adhere to approved budget
• Promote memberships, birthday parties, team building events, and special events
• Responsible for maintaining equipment in good working order
• Be knowledgeable about pricing, events offered, equipment, and all climbing structures
• Know and enforce the facility's safety policies and procedures
• Properly use facility software to effectively manage membership, programming, and space rental
• Maintain a clean and organized Climbing Center
• Track and report maintenance and cleaning issues
• Update operations manual as needed
• Additional duties as assigned by management

• Ability to work productively with a wide variety of ages
• Flexible work schedule (e.g. nights, weekends, holidays)
• Excellent communication skills, both verbal and written
• Must have excellent guest service skills
• Ability to maintain focus in a high-volume, fast-paced environment
• Must be detail-oriented and have outstanding organizational skills
• Prior experience supervising staff (preferred)
• Ability to multi-task and prioritize
• Ability to remain calm and focused in demanding and challenging situations
• Commitment to the safety and well-being of others
• Must be 18 years of age or older
• Previous climbing experience/ knowledge preferred

• Must be able to lift 40 pounds waist high
• Must be able to stand for long periods of time
• Must learn and demonstrate proficiency in all climbing equipment and procedures
• Must become proficient with computers, barcode scanners, webcams, and online waivers
• Must comply with all safety standards
• Facility has intermittent noise