Climbing Attendant - Hoover Met Complex

CLIMBING ATTENDANT - Hoover Met Complex

Sports Facilities Management, LLC

LOCATION: HOOVER, AL

DEPARTMENT: OPERATIONS

REPORTS TO: CLIMBING LEAD

STATUS: PART-TIME/SEASONAL (NON-EXEMPT)

Hoover Metropolitan Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Hoover Metropolitan Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

The Climbing Attendant is responsible for all aspects of the guest's climbing experience. Each team member will be assisting all guests and climbers during their time in the Climbing & Adventure facility. Initial on the job training will be provided in addition to continued training responsibilities.

• Greet guests promptly and provide excellent customer service
• Always be encouraging and positive to all guests and refrain from using negative language
• Know and enforce the facility's policies and procedures
• Complete check-in procedures and process payments
• Assign barcode key tags to those who purchase a monthly membership
• Keep track of memberships and family units within Rock Gym Pro
• Be knowledgeable about pricing, events offered, equipment, and all climbing structures
• Complete daily assignments before, during, and after each shift as directed by management

• Ability to work with a wide variety of ages from pre-school through adult
• Flexible work schedule (e.g. nights, weekends, holidays and long hours) and regular attendance is necessary
• Must be able to work with computers, barcode scanners, webcams, and online waivers
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Committed to the safety and wellbeing of others
• Must be at least 16 years old

• Must be able to stand for long periods of time
• Must show proficiency with all climbing equipment, procedures, and elements
• Must be able to manually belay in case of emergency
• Must be able to lift 40 pounds waist high
• Must wear proper uniform
• Facility has intermittent noise

• Climbing experience or a willingness to learn