Licensed Paramedic- Patient Care Coordinator

Licensed Paramedic
- Patient Care Coordinator

Pafford Medical Services is accepting applications for a dedicated and experienced Licensed Paramedic to join our Patient Care Team. As a Paramedic, you will play a vital role in providing medical assistance to patients in need. You will receive communications from EMS providers in the field and utilize your knowledge to assess patients, provide guidance, and coordinate appropriate medical care.

In this hybrid clinical/telehealth setting located in Hope, Arkansas, you will ensure accurate and efficient triage, evaluate symptoms, and provide appropriate advice and recommendations to patients in urgent situations. Your ability to communicate effectively, remain calm under pressure, and make critical decisions will be essential in delivering high-quality patient care.

• Utilize telecommunication equipment such as video, phone, email, and messaging to provide high-quality care to out-of-hospital patients.
• Receive voice and video communications from paramedics, emergency medical technicians, and providers to coordinate care for out-of-hospital patients.
• Communicate with pre-hospital providers to ensure compliance with patient refusals.
• Provide patient follow-up after ambulance transport or on-scene treatments.
• Coordinate care with physicians, hospitals, home healthcare agencies, mid-level providers, pharmacies, community transportation entities, and other community agencies.
• Communicate with patients and patient families during and following EMS response.
• Follow pre-determined treatment protocols and guidelines in a multi-state response area.
• Assist the leadership team and medical directors with development of policies, protocols, and guidelines to better serve our local communities.
• Provide patient care in an urgent care/clinical environment.
• Administer medications and assist providers with patient procedures.
• Accurately complete patient documentation in eClinical
  
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• Work 12-hour shifts to include weekends, holidays, and special occasions. The department is open 24 hours a day.

• A strong desire to provide exceptional medical care and customer service.
• Enthusiastic team member with the ability to adapt to changes in workflow.
• Excellent communication and interpersonal skills.
• Ability to work in a team environment with all levels of health care professionals.
• Ability to communicate with EMS crews, supervisors, and administration during stressful pre-hospital situations.
• Strong understanding or ability to learn EMS protocols, rules, and regulations for all Pafford service areas.
• Understanding of different areas of health care and ability to coordinate patient needs.
• Strong understanding of risk management initiatives.

• Ability to perform essential job functions safely and successfully.
• Ability to maintain regular, punctual attendance.
• Occasional lifting of products or assisting patients with decreased mobility.
• Visual acuity to prepare and analyze data and figures accurately.
• Ability to sit, stand, lift, stoop, bend, stretch, walk, push, pull, reach, and engage in other physical exertions.
• Clear communication skills in speaking and listening.
• Ability to make timely and well-informed decisions.
• Proficiency with telehealth software, iPads, computers, office phones, and common software.

• Valid Arkansas Paramedic License
• Critical Care or pre-hospital EMS experience (minimum 3 years)
• BLS Healthcare Provider
• ACLS (can be obtained through Pafford education)
• 12 lead interpretation

The statements are intended to describe the general level of work being performed. The description is not an exhaustive list of responsibilities, duties, skills, or physical demands.

• Mid-Senior level

• Part-time

• Health Care Provider

• Medical Practices