End-to-End Manager

Join to apply for the End-to-End Experience Manager role at Medica
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Medica is a nonprofit health plan with more than a million members spanning Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members receive genuine care.

We are a team that owns our work with accountability, makes data‑driven decisions, embraces continuous learning, and celebrates collaboration—because success is a team sport. Our mission is to be there in the moments that matter most for our members and employees, creating a community of connected care where coordinated, quality service is the norm and every member feels valued.

At Medica, we want our members to feel cared for in the moments that matter most to them. The End-to-End (E2E) Experience Manager plays a key role in achieving this goal by owning the end‑to‑end consumer experience for specific lines of business, developing strategies, defining initiatives, and driving execution across teams to address experience improvements both reactively and proactively.

This role leverages insights and leads cross‑functional collaboration with Product, Marketing, Operations, IT, and Digital teams to ideate, strategize, and execute experience initiatives. The position develops business cases, maintains a prioritized roadmap, monitors KPIs across the journey, and socializes results with stakeholders to advance the consumer experience. The manager will also perform other duties as assigned.

• Insights + Ideation
  • Synthesize insights and lead human‑centered design exercises to deepen understanding of the experiences our audiences have with us, supporting solution ideation and prioritization.
  • Engage with Journey Mapping and Experience Analysts to leverage their insights in addressing consumer needs, continuously refreshing and refining roadmaps and action plans based on identified opportunities.
• Strategy + Roadmap
  • Develop strategies and business cases to improve the end‑to‑end consumer experience based on consumer insights, market trends, and business objectives.
  • Maintain a roadmap of prioritized improvements and drive steady progress across teams.
  • Regularly report on the consumer experience improvements roadmap and action plans.
• Experience & KPI Management
  • Engage with Voice of Customer/Customer Insights to capture insights, monitor KPIs, and track progress toward improving consumer experience.
  • Monitor KPIs across the end‑to‑end journey for continuous improvement, socialize results and opportunity areas, and hold teams accountable for measurable progress.
  • Maintain journey maps to reflect implemented enhancements and act as the source of truth for consumer journeys by line of business.

• Bachelor’s degree in business, Operations, Marketing, Design, or a related field.
• 7 years of work experience beyond degree.

• Experience in the health insurance/health care industry.
• 3+ years in customer experience, journey management, or a related field.

• Demonstrated ability to lead cross‑functional groups through ideation and execution.
• Demonstrated experience building business cases, maintaining and making measurable progress on roadmaps.
• Strong analytical and strategic thinking skills.
• Expert communication and presentation skills.
• Demonstrated ability to influence and align senior leaders and cross‑functional teams.
• Ability to operate effectively in a fast‑paced, deadline‑driven environment.

This position is an office role, requiring an employee to work on site at our Minnetonka, MN office on average 3 days per week.

The full salary grade for this position is $115,400 – $197,800. The typical hiring salary range is expected to be between $115,400 and $164,800. Annual placement depends on education, experience, certifications, job scope, internal equity, and market data. Medica offers a generous total rewards package including medical, dental, vision, PTO, holidays, paid volunteer time off, 401(k) contributions, caregiver services, and additional benefits.

Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an equal opportunity employer; all qualified candidates receive consideration for employment without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or other protected characteristics.

Mid‑Senior level

Full‑time

Business Development and Sales

Insurance