Loan Operations Manager

Loan Operations Manager – Alerus

Who are we? Alerus is a commercial wealth bank and national retirement provider with a core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to do the right thing, lead with integrity, and provide valued advice and guidance.

The Loan Operations Manager ensures efficient, accurate, and compliant handling of consumer loan documentation, as well as loan servicing for both consumer and commercial portfolios. The role requires sound judgment, continuous improvement, and collaboration across departments to deliver an exceptional client experience.

• Manage day‑to‑day activities of the Consumer Loan Documentation, Loan Servicing, and Loan Operations Compliance teams.
• Coach, motivate, and support the team for timely and accurate execution of daily functions.
• Collaborate with stakeholders to ensure excellent customer service for internal and external clients.
• Identify and pursue process improvements and efficiencies that enhance the client experience and reduce expenses.
• Evaluate potential internal control or compliance issues and research accordingly.
• Research and make decisions/recommendations regarding complex or unique requests.
• Provide technical expertise for data input and lending‑related issues.
• Lead new system projects, department initiatives, and team processes.
• Demonstrate excellent knowledge of regulations, systems, and processes that pertain to loan operations.

• 5 years of leadership experience.
• 6 years of experience in loan operations with expertise in lending regulations.
• Proven strategic thinking and creative problem‑solving skills.
• Ability to manage high‑volume, time‑sensitive transactions and situations.
• Ability to promote a positive work environment that encourages teamwork and learning.
• Availability to work after hours to support business needs.

• Competitive compensation: base salary, bonus, and incentive opportunities.
• Comprehensive benefits: medical, dental, vision, life, long‑term disability, 401(k), and ESOP.
• Generous paid time off including flexible time off, company‑paid holidays, parental and bereavement leave.
• Learning and development resources and career advancement opportunities.
• Access to financial experts, wellness tools, and discounts on Alerus products.
• Community support through paid volunteer time and donation matching.

Work is typically performed in an office setting. The employee regularly sits for extended periods, occasionally moves about the office, and may lift supplies up to 20 pounds.

$80,000 - $120,000 per year.

Alerus is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.