Commercial Banking Associate - Deposit

Commercial Banking Associate – Deposit Support

Alerus

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Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company.

By consistently seeking improvements and growth, we foster long‑term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES: Passion for Excellence, Success is Never Final, Do the Right Thing, One Alerus

About The Role: The Commercial Banking Associate – Deposit Support provides critical, comprehensive support to Bankers specializing in deposit clients, such as commercial businesses, government entities, and nonprofit organizations. The position involves managing specialized banking solutions tailored to each sector’s unique needs, ensuring efficient account management, regulatory compliance, and exceptional customer service. With a strong focus on detail and organization, this position serves as the operational backbone of the team, helping to maintain smooth client relationships and internal coordination.

• Serve as a point of contact with deposit clients, being a liaison between relationship managers and clients, ensuring timely responses and follow‑ups. Coordinate scheduling of client meetings, events, and follow‑up activities.
• Support relationship management efforts by preparing briefing materials and client insights. Assist in onboarding new deposit clients and maintenance efforts, including documentation and compliance coordination.
• Provide outstanding service to deposit clients, addressing inquiries, resolving issues, and assisting with various banking needs; includes understanding the specific regulatory and operational requirements of specialized entities.
• Perform accurate and timely account maintenance tasks, including opening of new accounts, updating client information, and processing transactions, oversee the request and fulfillment process for client checks and debit cards.
• Ensure adherence to KYC, CIP, CDD, BSA processes, policies and regulatory requirements.
• Perform Commercial Deposit Signature Card and Master Resolution maintenance.
• Track sales pipeline activity using CRM tools, support the preparation of credit packages, proposals, and term sheets.
• Collaborate closely with Bankers, providing comprehensive administrative and operational support to help them manage and grow their client portfolios; includes monitoring reports, gathering client documentation, and assisting with client follow‑ups, often involving complex financial structures and Treasury Management structures, attending and preparing internal team meeting minutes, researching and compiling market and industry relevant data.
• Assist in the preparation of professional presentations that cater to specialized sectors for deposit clients.
• Help format and prepare professional proposals for clients, ensuring accuracy, clarity, and adherence to brand guidelines, as well as specific Request for Proposal (RFP) requirements.
• Monitor, coordinate, and (in many cases), act as the first point of contact to ensure clients requested commercial banking, investment, ARB and Treasury Management referrals are seamlessly transitioned. Coordinate and support general internal partner management efforts.
• Responsible for managing the accuracy of data within internal applications across internal partner departments.

• Associate’s degree or equivalent combination of education and/or related experience in the financial services industry
• 1+ year of commercial, government, or nonprofit administration and/or deposit/investment experience
• Understanding of commercial deposits, bank operations, products and services, business entity structure…