Club Manager

Club Manager – Overview

Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

Reports to:
District Manager

• Recruit, hire, train, schedule and supervise team members.
• Ensure all team members deliver excellent customer service at all times.
• Perform high involvement front‑desk tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive club image.
• Coach and counsel performance to help achieve company standards.
• Ensure prompt opening/closing of the gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Complete manager portion of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all business hours.
• Implement and adhere to all company policies and procedures.
• Order supplies and track inventory.
• Communicate and interact with customers, coworkers, and the public to exceed their needs.
• Listen, empathize, and solve customer problems.
• Define and analyze problems, develop solutions, and seek assistance when needed.
• Demonstrate tact and skill in all interactions.
• Maintain timely and effective communication with staff, supervisors, and departments.

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift to 50 lbs. less than 30% of the time.

• Dental insurance
• Health insurance
• Vision insurance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities