SaaS Customer Support Manager - Hybrid + Stock
Listed on 2026-09-30
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Yodeck is seeking a hands-on Head of Customer Support to own daily operations, lead and develop the agent team, and ensure fast, accurate, friendly assistance via tickets, live chat, and phone. You will manage shifts, KPIs, and escalations while collaborating with Sales, Product, and Technical Support to improve the roadmap based on customer insights.
The role requires 3-5 years leading a SaaS support team, a proven track record in coaching agents, owning metrics, and excellent English
We are seeking a motivated SaaS Customer Support Manager
- Hybrid + Stock Options to join Yodeck in KY, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the SaaS Customer Support Manager
- Hybrid + Stock Options role in the description above.
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