Customer Service Representative; On-Site

Cancel Shark (Phone & Chat Representative)

Location:

Hopkinton, MA

Schedule:

Full-Time | Contract-to-Hire | On-Site

Are you friendly, outgoing, and enjoy helping people? Billshark — a fast‑growing company backed by Mark Cuban and recognized by Fortune Magazine as a “Great Place to Work” — is looking for energetic Cancel Sharks to join our team!

We help customers save money by canceling unwanted subscriptions and negotiating better deals. Our team has been featured in Forbes, The Wall Street Journal, CBS News, and NBC Nightly News — and we’re growing fast.

As a Cancel Shark, you’ll handle customer subscription cancellations through phone calls and online chat. You’ll contact service providers to cancel recurring subscriptions, manage multiple chat sessions, and accurately record account information. This position is perfect for someone who enjoys steady, detail‑oriented work in a fun, supportive environment.

• Make outbound calls to service providers to cancel accounts on behalf of customers.
• Handle multiple chat sessions while assisting customers with cancellations.
• Navigate internal computer systems to manage accounts and accurately record subscription details.
• Follow clear procedures and scripts to ensure accuracy and efficiency.
• Stay organized, self‑motivated, and dependable in a fast‑paced environment.

• Excellent verbal and written communication skills.
• Strong computer and multitasking abilities.
• Detail‑oriented, dependable, and team‑focused.
• Enjoys steady, structured work and helping customers.

• Competitive Entry‑Level Pay
• Career Growth Opportunities
• Supportive Training & Coaching

Apply today to become a Cancel Shark and grow your career with Billshark — where teamwork, accuracy, and fun come together!