Storage Engineer w​/C++ coding

Company Description

About Company: A Global IT consulting firm with several large customer engagements across US. It provides strategic business consulting, technology, engineering and outsourcing services to help clients leverage technology and create impactful and measurable business value for every IT investment.

About Us: Avance Consulting Services is a global talent acquisition and executive search company. We work exclusively with some of the most reputed and admired clients across various sectors and geographies.

Title: Technical Lead / L3 Engineer

Location: Hopkinton, MA

Duration: 6-12+ Months contract

Job Description:

Experience in Development and Escalation Engineering Storage domain, including working as an Escalation Engineer for Midrange Product line of EMC [AX, Clariion, VNX and VNX2] and L3 engineering support experience.

• Storage knowledge, windows or Linux knowledge, and good problem-solving skills, including the ability to read C++ code to RCA customer issues.
• Extensive experience in troubleshooting, triaging, debugging, lab reproductions, and resolution of issues that are escalated from the field, technical support organizations, and the customer support engineering teams.
• Practical experience of troubleshooting beyond-the-box, such as debugging customer SAN configuration issues (FC, iSCSI, FCoE) and analyzing switch Logs (Brocade B-Series and Cisco switches).
• Preparing and delivering technical RCA for assigned escalation events to the support organization.
• Well-versed with crash dump debugging using Win debugger on the Windows OS and escalating potential bugs in the code to the software development organization.
• Imparting periodic training on technology and new product launches to team members and publishing internal technical knowledge base documents.
• Awareness of Virtualization concepts.

Key Assignments:

• Recovery of the Midrange arrays from Data Unavailable situations, which demand thorough knowledge of the operating system software and the hardware it interacts with.
• Debugging customer SAN configuration issues (FC, iSCSI, FCoE) on the VNX and Clariion arrays.
• Tracking and recording of every single Data Unavailable incident and hosting daily meetings with cross-functional teams to discuss these incidents and investigate means to improve product quality.

Languages and Technologies: C, C++, Perl, FC, iSCSI, TCP/IP, FCoE, SAS, replication, concepts of storage tiering, and RAID configuration.

C, C++, Perl, FC, iSCSI, familiar with TCP/IP, FCoE, and SAS, replication, concepts of storage tiering, and RAID configuration.

We are looking for a Storage admin with Programming experience.