Operations Assistant

Join us where the River Thet winds through tranquil woodland at Thorpe Forest 🌿

• Location:
  Thorpe Forest (Norfolk)
• Fixed Term
  
  Contract:
  
  6 months
• Salary: £12.21 per hour
• Working Hours: Part time, 10hours.
• Days of Work:Every Wednesday
  -9am until 6pm.
• Transport: Please note that our location is not accessible by public transport. Therefore, a valid driving licence and access to a car, or another reliable means of transport, are essential for this role.

We have an exciting opportunity for an Operations Assistant to join our Thorpe Forest team! Be a part of making special escapes in one of the UK’s most peaceful forest locations, developing your skills while ensuring our cabins are beautifully prepared for every guest.

Our cabins offer a natural escape beside the banks of the River Thet, close to where the Norfolk and Suffolk borders meet.

Open all year round, our Operations Assistant plays a vital role in creating an exceptional guest experience.

Key responsibilities include:

• ➡️ Ensuring hot tubs are in perfect working order every day for our guests.
• ➡️ Completing general maintenance tasks, including using tools, fixing machinery, and decorating (basic knowledge desirable).
• ➡️ Paying attention to the little details and delivering daily tasks in a timely and competent manner.
• ➡️ Taking pride in delivering exceptional customer service.
• ➡️ Following brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin.

Our ideal Operations Assistant will be a dynamic individual who applies a can‑do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. A love for the outdoors is essential as these tasks need completing rain or shine every day of the year.

• ✅ A positive, can‑do attitude and a strong work ethic.
• ✅ The ability to work well in a team and communicate effectively with colleagues.
• ✅ Great attention to detail, ensuring high cleanliness standards are met.
• ✅ Some previous experience in a similar role.
• ✅ A willingness to work outdoors in a natural setting, whatever the weather.

We’re a Certified B Corp. Our business has been recognised as a force for good. It's what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay.

Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• ✈️ Generous holiday allowance –Take the time you need to recharge
• 💰 Performance‑based bonuses –Earn a 5% bonus (paid quarterly) when customer service targets are met
• 🎉 Social events and awards evenings –Celebrate success with your team
• 🔒 Pension scheme –Secure your future with our company pension
• 💛 One full paid day to volunteer –Give back to a cause you care about
• 🍴 Subsidised meals –Discounted food when working on location
• ❤️🩹 Wellbeing events & activities –Focus on your mental and physical wellness
• 🏠 Save on breaks –Enjoy up to 20% off. Friends and family also receive 15% off.
• 🛍️ Hundreds of discounts –Save on top brands across the UK

• 16 years:£7.55 per hour
• 17 years:£10.00 per hour

We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

🌿
Click ‘Apply’ now
to start your journey with us at Thorpe Forest (Norfolk).
Don’t miss out on this fantastic opportunity!