Quality Manager Job Horncastle area,Tetford England UK,Quality Assurance

ESSENTIAL DUTIES & RESPONSIBILITIES:

Maintain working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner

QUALITY MANAGEMENT SYSTEM OWNERSHIP

Own and maintain the effectiveness of the Quality Management System
Ensure integration of Quality Engineering, Supplier Quality, and Metrology processes
Ensure process interactions are defined and controlled
Ensure Customer Specific Requirements (CSR) are deployed across all quality functions
Lead management review preparation and ensure actions are tracked to closure

FUNCTIONAL LEADERSHIP Provide leadership and direction to:

Quality Engineering team
Supplier Quality Assurance team
Metrology / Calibration team
Quality Inspection team (if applicable)
Define priorities, resource allocation, and escalation rules across functions
Ensure team leaders are accountable for delivery of operational tasks
Review performance of each function against agreed KPIs

CUSTOMER QUALITY MANAGEMENT

Ensure customer quality communication is executed by assigned Quality Engineers
Ensure timely response to customer complaints, returns, and enquiries
Define escalation triggers for customer issues requiring Quality Manager involvement
Review and approve customer-facing responses for critical or high-risk issues
Ensure PPAP submissions are controlled and approved through defined workflow
Monitor customer scorecards and escalation systemic issues

SUPPLIER QUALITY MANAGEMENT

Ensure Supplier Quality Engineers manage supplier containment and corrective actions
Oversee supplier performance monitoring and escalation
Review supplier PPAP submissions via delegated review structure
Escalate chronic supplier performance issues to management
Ensure supplier quality risks are captured in PFMEA/control planning where applicable
Supplier nomination and qualification involvement

QUALITY ENGINEERING & PROCESS CONTROL Ensure Quality Engineering function maintains:

METROLOGY & CALIBRATION SYSTEM

NONCONFORMING PRODUCT & CONTAINMENT

Ensure robust containment systems are maintained across all quality streams
Define escalation rules for containment and quarantine decisions
Ensure disposition decisions are made within authority matrix
Ensure traceability and documentation of nonconformance handling
Has the authority to stop production or shipment where product quality, conformity, safety, or customer requirements are at risk

CORRECTIVE ACTION SYSTEM

Ensure structured problem-solving system (e.g. 8D) is implemented and effective
Ensure root cause analysis is performed by responsible functions
Verify effectiveness of corrective actions
Ensure systemic issues are escalated and embedded into prevention systems

QUALITY PERFORMANCE & REPORTING Define and monitor Quality KPIs across all quality functions to ensure accurate reporting of:

CONTINUOUS IMPROVEMENT & RISK MANAGEMENT

TEAM MANAGEMENT & COMPETENCE

Develop capability within Quality Engineering, Supplier Quality, and Metrology teams
Ensure training and competence requirements are defined and maintained
Ensure succession planning and resource adequacy across functions
Conduct performance reviews via functional leads where appropriate
Maintains working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner.

Additional duties and responsibilities as assigned.

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