Senior Store Assistant - Keyholder

Senior Store Assistant (Keyholder) in Thetford What you’ll do

30 hours per week

We are looking for candidates who live locally and can easily commute to our store.

Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.

At Toolstation, we focus on helping you grow with us. Many managers started on the shop floor and now run their own stores or oversee operations. If you want a fast‑paced role in an employee‑focused retailer passionate about making customers happy, this could be the perfect fit!

You’ll be the friendly face of Toolstation, helping customers find what they need, and also be hands‑on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.

Position includes accountability for supporting colleagues to deliver a great customer experience. Retail experience is not essential, but you will need some experience as a key holder or supervising team members.

Get stuck in
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Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.

Provide outstanding service
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Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.

Ask the right questions
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Show genuine interest in customers’ projects so you can help them find everything they need to get the job done right.

Be proactive
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You’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.

Keyholder responsibility
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You’ll be trusted to open and close the store, assign daily tasks to the team and provide short‑term supervisory cover when needed.

• A friendly personality – help maintain our high store standards and create a workplace everyone enjoys.
• Reliability – be there when we need you. Flexibility, commitment and support for your customers and team are key.
• Accountability – you’ve taken charge in a previous role and are happy to step up when needed.
• Your best self – bring your energy, enthusiasm and let your personality shine.

Why join us? At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and apprenticeship programmes.

• 22 days holiday + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme and cycle‑to‑work programme
• Save and buy as you earn options
• 20 % discount across all Travis Perkins companies
• Health and wellbeing support at your fingertips with Aviva Digicare
• Financial education, support and recognition awards
• Discounts at over 1 000 retailers

We are one of the UK’s fastest‑growing multi‑channel retailers of tools, accessories and building supplies. As part of the Travis Perkins plc family, we are trusted by trade professionals, DIY enthusiasts and self‑builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.

Catch your interest? Want to know more? Take a look at  or simply hit apply.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.