Relief Officer

Better places, thriving communities.

Hourly Rate: £12.71

At Mitie, we are eagerly looking for passionate security enthusiasts to join our Security Guard teams nationwide for our new, exciting project with the Department for Work and Pensions (DWP). This is a fantastic opportunity to be part of a professional and dedicated team that makes a difference in communities across the United Kingdom.

Flexibility to travel, as this role will cover various DWP sites within the region Thetford, Bury St Edmunds, Newmarket, Stowmarket, Woodbridge. Full UK driving licence required.

• Ensure a safe and secure environment for the DWP staff, visitors, and property.
• Patrol the premises regularly to identify potential security threats.
• Respond effectively to emergencies or suspicious situations.
• Liaise with local law enforcement and emergency services as needed.
• Provide a high level of customer service and assist staff and visitors in any security‑related matter.
• Conduct routine security checks and submit incident reports as appropriate.
• Adhere to Mitie and DWP security policies, procedures, and regulations.

• Look out for and immediately report any Health & Safety hazards or potential hazards on site.
• Stay alert to any threats or changes within the work environment to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• Call emergency services and the Communication Centre to report all incidents.

• Previous security experience.
• DS Licence preferred. Full UK driving licence required.

Our market‑leading flexible benefits scheme provides a variety of options that suit your lifestyle. This includes a virtual GP, financial wellbeing assistance through our Salary Finance scheme, a flexible benefits platform Choices, high street discounts via MiDeals, a cycle‑to‑work scheme, life cover, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan. Recognition is awarded through Mitie Stars with monthly cash prizes and a chance to win a top prize of £10,000.

We offer a diverse range of training and development resources to support career progression.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please let us know by emailing us.