Receptionist​/Administrator

We are looking for a part‑time Receptionist/Administrator to join our friendly GP practice based in Rainham. The vacancy is a part‑time position, 10‑15 hours a week and you will be required to work between the hours of 08.00 and 18.30 Monday to Friday. Previous experience of working in a GP surgery is desired but not essential as full training for the role will be provided.

A knowledge of EMIS Web clinical system is preferred but not essential.

The role includes both reception and administration work including being the first point of contact for all patients, booking appointments, answering the telephone, processing prescription requests, dealing with queries, scanning, filing and registering new patients.

We are a small friendly GP surgery comprising of a team of 4 GP doctors, and an Advanced Nurse Prescriber, a Practice Nurse and Health Care Assistant and an admin team. Our surgery is a member of Havering South PCN which supports us with an inhouse Physiotherapist and a clinical pharmacist.

• 1. Develop and maintain effective working relationships with allother employees and contractors at the Practice.
• 2. Support and uphold an open, positive and honest working culture.
• 3. Answer the telephone to enquiries and make outgoing calls to patients and other agencies as required.
• 4. Greet patients in person, working to put them at ease and giving any explanations within your competency
• 5. Make and change appointments as required.
• 6. Use email to communicate with patients and other agencies.
• 7. Keep the reception and waiting areas in a smart and orderly fashion.
• 8. Work with the practice information recording systems and computer systems in maintaining clinical records.
• 9. Handle payments to the practice by cash and log in petty cash book.
• 10. Keep recordsof financial transactions.
• 11. Keep records of PPG members.
• 12. Action requests for medical records requests from insurance firms and other organisations.
• 13. Ensure on-linetraining is up-to-date and policies are reviewed regularly.
• 14. Report all significant events, including near misses for inclusion in the practice Risk Register.
• 15. Practice the highest standards of confidentiality when dealing with all aspectsof patient information.
• 16. Participate in activities required to assess compliance with CQC Fundamental Standards.
• 17. Participate in the maintenance of a Practice Complaints System, and in resolving complaints, and in improving service.
• 18. Use all equipment in accordance with published instructions and guidelines.
• 19. Report to the Practice Manager any faults or safety worries with equipment and the premises.
• 20. Opening and distribution of practice post.
• 21. Liaise with secondary care providers and arranging transport as necessary.
• 22. Dealing with repeat prescription requests.
• 23. Assisting patients with registrations and processing the paperwork.
• 24. Dealing with all incoming and outgoingpatient notes.
• 25. Filling all patient information in electronic and/or paper records.
• 26. Maintaining up to date patient medical records when required.
• 27. Daily preparation of Doctors rooms andother clinics.
• 28. Ensuring Doctors surgeries are stocked withthe necessary paperwork and forms to enable their surgeries to proceed withoutinterruption.
• 29. Maintaining and encouraging adequate security measures, ensuring allclinic rooms are locked when not in use.
• 30. Liaising with attached staff, including
  
  Health Visitors, District Nurses, Midwives, Counsellors, etc. as required.
• 31. Supporting and encouraging other members ofthe Practice team.
• 32. Maintaining the Health and Safety of allstaff, patients and visitors.

• GCSE grade A to C in English and Maths
• Previously worked in a GP surgery.
• Knowledge of EMIS Web clinical system.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.