Claims Handler

Claims Handler – Insurance

Horsforth, Leeds |  £28,000–£34,000 DOE |  Permanent |  Hybrid Working

Are you a confident communicator with a keen eye for detail and a passion for guiding clients through complex claims? Join our vibrant and outgoing team in Horsforth, Leeds, where personality is valued as highly as professionalism.

Position Summary

We are seeking a dynamic Claims Handler to manage a diverse portfolio encompassing motor, property, liability, cyber, and professional indemnity claims. You will be the primary contact for clients, providing empathetic, efficient, and expert guidance throughout the claims process.

Key Responsibilities

Claims Management:
Handle cross-class claims from inception to resolution.
Client Advocacy:
Act as a trusted voice for clients, ensuring fair and equitable outcomes.
Negotiation:
Collaborate with insurers and third parties to secure optimal settlements.
Documentation:
Maintain accurate records and ensure strict compliance with regulations.
Customer Service:
Deliver responsive and empathetic support to all clients.
Loss Prevention:
Recommend strategies to minimise future risk and losses.
Continuous Improvement:
Keep abreast of industry trends, best practises, and regulatory changes.

Key Performance Indicators

Timely closure of claims.
High levels of client satisfaction.
Accurate and fair settlements.
Effective cost management.
Full compliance with industry standards and regulations.

Key Relationships

Clients, insurers, loss adjusters, solicitors, and repair contractors.
Internal teams, including Account Executives.

Candidate Profile

Experience in claims handling within a broker or similar environment.
Strong interpersonal and communication skills; being chatty and confident is a distinct advantage.
Detail-oriented with excellent documentation abilities.
Ability to thrive in a fast-paced, collaborative environment.
Familiarity with Acturis and Microsoft Office suite.
A client-first mindset combined with a proactive problem-solving approach.

Benefits

Medicash health plan.
️ Income Protection and Life Insurance.
️ Employee discount portal.
Cycle to work scheme.
Hybrid working arrangement.
Pension scheme (5% employee / 3% employer contributions).
This is a superb opportunity to join a sociable, high-performing team where your personality and expertise will be valued. If you are ready to take the next step in your career, we would be delighted to hear from you