Claims Handler

David Roberts and Partners was formed in 1977. Foundedin Ormskirk, before moving to Southport, the organisation has now grown into a family of independent insurance brokers. With businesses spanning the UK and Europe. We have a team of over 550 dedicated colleagues, we place over >£630m premium worldwide with direct access to Lloyd's of London and other specialist international markets. While our businesses operate at a local level,the Group's infrastructure empowers us to compete with and win against the multinational brokers.

The objective is always to provide the best possible service and protection for our clients.

Following a sustained period of growth, where DR&PGroup has acquired multiple insurance business and is continuing to grow both organically and through acquisition, the group is now embarking upon the next chapter following our acquisition by BMS Group.

BMS is a dynamic, independent, global broker established in 1980, delivering specialist insurance, reinsurance, and capital markets advisory services. We are a global brand with offices located across the US, Canada, Latin America, Australia, Europe andAsia with both a strong, local focus and understanding of market needs.

Our teams are respected globally for their specialist market knowledge, intelligent analysis and insight. Our people strive to be 'the best inclass' and with an innovative approach and their entrepreneurial thinking, our clients truly benefit from better solutions to policy development and placement.

Being independent makes a key difference to our clients, giving our brokers the freedom to deliver the best solutions, tailored to meet their business needs. Coupled with our collaborative team approach, single platform worldwide and renowned personal service, we are the independent broker of choice.

As a Claims Handler at our business, you will be responsible for managing insurance claims on behalf of our clients, ensuring efficient and effective resolution while providing exceptional customer service. Working closely with clients, insurers, and other stakeholders, you will assess claims, negotiate settlements, and advocate for the best possible outcome for our clients. Your expertise in insurance products, strong communication skills, and dedication to client satisfaction will be instrumental in delivering a seamless claims experience.

• Claims Management:
  Handle a portfolio of insurance claims across various lines of business, including but not limited to property, casualty, liability, and commercial insurance.
• Client Advocacy:
  Act as the primary point of contact for clients throughout the claims process, advocating on their behalf to ensure fair and timely resolution of claims.
• Negotiation:
  Negotiate with insurers and third-party representatives to achieve optimal claim settlements, taking into account policy terms, legal considerations, and client interests.
• Documentation:
  Prepare and maintain accurate records of claim-related communications, activities, and payments, ensuring compliance with company procedures and regulatory requirements.
• Customer Service:
  Provide responsive and empathetic customer service to clients, addressing inquiries, concerns, and requests for assistance related to claims.
• Loss Prevention:
  Identify and implement proactive measures to minimise the risk of claims, such as recommending risk management strategies and coverage enhancements to clients.
• Continuous Improvement:
  Stay abreast of industry developments, emerging trends, and changes in insurance regulations to enhance expertise and improve claims handling practices.

• Claims Closure Rate:
  Achieve targets for the timely resolution and closure…