Care Navigator​/Receptionist

If you are looking for a part time post and would like to be part of our small friendly team, this role may be ideal for you as we can provide you with good experience of an administrative and public facing role and also opportunities to learn new skills. Full training will be provided and we are always keen to develop our staff by providing training opportunities - such as in dispensing or in skills such as phlebotomy.

We have a vacancy which has arisen due to other members of our team training in other areas and also to provide additional hours to manage our increased workload.

The days and hours are - Wednesdays 9.30am - 6pm, Thursdays 10am - 6.30pm, Fridays 9.30am - 6pm.

You will be working alongside other care navigators and full training will be provided.

The post will usually be 24hrs per week but additional hours are always available to cover staff leave and so longer hours are usually available. We may be able to offer some flexibility and consider slightly shorter working days however you must be able to start at 8am and/or finish at 6.30pm when required to cover.

As a Care Navigator, you will be the first point of contact for our patients either face to face on the phone or via email and you will also be required to carry out various administrative tasks such as prescription administration and task management relaying information back to patients from the GP. The successful applicant will have good communication and people skills, be a strong and flexible team player, have good attention to detail, be computer literate and able to work on their own initiative.

We are a small rural GP dispensing practice based in Rudgwick in West Sussex on the Surrey border. There are good public transport links to Cranleigh and Horsham and onsite parking is available. Our team consists of 3 GPs, one nurse, one nursing associate, an apprentice nursing associates, a health care assistant, dispensing team and admin team.

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments by telephone and in person.
• Managing requests for appointments by ascertaining from the patient sufficient details of their problem to enable the clinician to assess the urgency of the problem OR signposting patients to alternative services if more relevant and following up when necessary.
• Following practice guidance and protocols, ensuring that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Advising patients of test results according to protocol.
• Creating tasks from information received.
• Ensuring tasks received are actioned appropriately and in a timely manner and any follow up information received is relayed accurately.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Contacting patients to invite them in for reviews as required.
• Action repeat prescription requests and organising any investigations that are due are requested
• Creating blood forms for investigations for medication reviews/as requested by the GP
• Print lists for all surgeries and clinics to be held for the following day
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required ensuring all relevant communications are documented accurately
• Take receipt of specimens, ensuring they are directed to the correct member of the clinical team or placed directly into the pathology collection box as per procedure.

• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Ensure that all new patients are registered onto the computer system promptly and accurately
• Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.
• Administrative duties such as registration of patients, registration queries.
• Ensuring the reception area is tidy and leaflets are up to date.

• GCSE passes in English and Maths

• A friendly and courteous manner
• Some flexibility with working patterns to provide additional cover when needed
• Be capable of working in a busy environment
• Be adept at answering questions and dealing with patient queries
• Good organisational skills and ability to prioritise
• Be motivated and a team player
• Be IT literate (we use System One as our clinical system - training is provided)
• Experience of…