Customer Service Advisor

Permanent |

Location:

Horsham | Full‑Time | Basic Salary £25,397k + Bonus + Benefit

Join one of the UK's fastest-growing telecom providers and become the voice of exceptional customer care. At Telecom Acquisitions Ltd (TAL), we don't just connect homes— we connect people with outstanding service.

As a Customer Service Advisor, you'll be the first point of contact for our valued customers, delivering friendly, efficient, and solution‑focused support. Whether it's a billing query, a technical hiccup, or a general question, you'll handle it with confidence, clarity, and care. This is more than just a call centre role—it's an opportunity to build relationships, solve problems, and make a real difference in the customer journey.

• Handling inbound calls from customers with professionalism and empathy
• Resolving billing queries and explaining charges clearly and accurately
• Managing overflow calls from 1st line technical support, ensuring no customer is left waiting
• Responding to general enquiries about services, packages, and account details
• Handling complaints with tact and urgency, aiming for first‑contact resolution
• Logging all interactions in our CRM system with precision and detail
• Collaborating with internal teams to elevate and resolve complex issues
• Contributing to service improvement by sharing customer feedback and insights

• A natural communicator with a warm, confident phone manner
• Previous experience in a customer service or contact centre environment (telecoms a plus!)
• Strong problem‑solving skills and the ability to stay calm under pressure
• Tech‑savvy and comfortable navigating multiple systems
• A team player with a proactive, can‑do attitude
• Passionate about delivering a 5‑star customer experience

• Competitive base salary + performance‑based bonuses
• 25 days holiday + bank holidays
• Hybrid working options after probation
• Ongoing training and career development
• A vibrant, supportive team culture
• Staff discounts on broadband and telecom services
• Regular team socials and recognition rewards

If you're passionate about people, thrive in a fast‑paced environment, and want to be part of a company that's shaking up the telecoms industry, we'd love to hear from you. Apply now at  and start your journey with TAL today.