Customer Service Administrator

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Location:

Horsham (On-Site)

Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers’ needs. You will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.

• Collecting and inputting accurate meter readings from a variety of sources
• Pro Active identification of customer consumable requirements
• Key stakeholder in the implementation of the EDI ordering system
• Identification of unusual patterns of consumable or device usage
• Ordering of toner and other consumable items
• Answering calls from customers

• Good organisational and planning skills
• Ability to work under pressure to tight deadlines
• A positive, can do attitude
• Great attention to detail
• A team player with interpersonal and collaboration skills
• Able to demonstrate prioritisation skills when multi-tasking
• Customer focussed role
• Pleasant telephone manner
• Ability to work collaboratively with third parties to supply consumable items
• Strong IT literacy and a keen interest in exploring AI and automation solutions
• Entry-level role, no previous experience required

• Excellent induction & training program
• 23 days annual leave plus bank holidays
• Free onsite parking
• Pension scheme
• Eye care scheme