IT Support Technician Apprentice

Job Description

Excellent opportunity for a nEnthusiastic Apprentice ICT Support Technician to join a school ICT Support team based in Horsham. The successful candidate will be reporting to the Network Manager, and will be required to work as part of a small team providing 1st line support to staff & students, and assist with the day to day operation of the Support Team – this includes supporting and maintaining over 500 network PC stations & classrooms with interactive TVs.

You will also be required to undertake a criminal record check via the DBS.

• Install and configure computer hardware, printers, software, systems, networks and ensure the latest software upgrades are implemented
• Setup equipment such as PC, laptops, mobile devices, and other specialist equipment, ensuring systems are ready for use.
• Deliver hardware and resources to work areas and offices as required
• Carry out assessments to determine the need for changes in hardware / software configurations
• Repair or replace components of a computer / network system as necessary
• Detect, diagnose, and resolve PC, printer, mobile, and peripheral device faults
• Perform scheduled maintenance on computer hardware, software, and networks to ensure efficient operations
• Provide technical support across the school (in person or over email, phone)
• Respond in a timely manner to hardware & software service issues and requests
• Perform diagnostic tests and troubleshooting to identify computer users issues
• Educate & train users on procedures for resolving or preventing recurrence of a problem
• Assist in testing and evaluating new technology

• 5 GCSEs Grades A-C / 9-5 or equivalent (Including English & Maths)
• Attention to detail focus on daily tasks
• Good learner willing to get involved and contribute
• Passion for Technology
• Analytic Problem Solver / Good Time Keeping

• Monday to Thursday 8am – 4pm & Friday 8am – 3 : 30pm
• Salary :
  Grade 3 – £20,812
• Training provided from an experienced IT Training team

Long-term security and the opportunity to progress into a permanent position

Successful completion of the apprenticeship gives you accredited Level 3 Information Communications Technician, with training in how too :

• Efficiently operate & control your ICT infrastructure – Physical or Virtual hardware, software, network services & data storage
• Use Infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards
• Support the information system needs for your business.

If you are looking to start your IT career – this is the perfect position for you.