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3rd Line NOC Engineer - Provider

Job in Horsham, West Sussex, RH12, England, UK
Listing for: Hamilton Barnes
Full Time position
Listed on 2026-03-04
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 55000 GBP Yearly GBP 55000.00 YEAR
Job Description & How to Apply Below

Do you want to play a key role in providing top-tier technical support?

You’ll have the opportunity to join an award-winning provider of Connected Cloud Solutions.

Why you will love this role:

  • Provide technical support for incoming customer queries and escalations.
  • Take ownership of high-level incidents and problems, ensuring timely resolution.
  • Mentor and develop 2nd/3rd line engineers, sharing your expertise.
  • Ensure incident management procedures are followed with precision.

You’ll benefit from:

  • Obtain a CCNP cert (or equivalent) if needed and advance your career.
  • Showcase your exceptional customer service skills.
  • Apply your strong understanding of Routing and Switching technologies.

This role is with a renowned provider of Connected Cloud Solutions to UK businesses, offering an opportunity to make a significant impact and grow your career in a dynamic environment.

Apply now and take your career to the next level!

Responsibilities & Qualifications
  • Provide technical support for incoming customer support queries and escalations from 1st/2nd Line NOC Engineers
  • Take ownership and effectively manage through to the resolution of high-level escalation Incidents, Problem Tickets and Major Incidents
  • Liaising with customers for any other purpose related to the support of customer service
  • To mentor and aid in the development of 2nd/3rd line engineers through knowledge transfer
  • Ensuring Incident Management procedures are followed
  • CCNP cert (will send if the cert has lapsed etc.) or NSE 4/5 – need a cert
  • 3rd Line Support – NOC environment experience or technical support in a large co
  • Strong understanding of Routing and Switching (e.g. BGP, OSPF, EIGRP, L3

    VPN, L2

    VPN and VPLS technologies)
  • Up to £55,000 per annum
  • On call allowance

3rd Line NOC Engineer Provider
• Horsham, GB

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