Technology Adoption Specialist Job Horsham area,Pulborough England UK,IT/Tech

Location: Pulborough

Surrey County Council is seeking a knowledgeable and people-focused Technology Adoption Specialist to support SME manufacturers across the South East to identify, understand, and implement digital technologies that drive productivity and innovation. This outward-facing role works directly with business leaders and technical teams to assess digital maturity, diagnose challenges, and develop tailored technology adoption roadmaps. You will act as a trusted advisor, helping SMEs explore solutions such as automation, data analytics, AI, robotics, and industrial digitalisation.

You will also collaborate with partners, support grant processes, and contribute to workshops, events, and wider programme engagement.

Responsibilities

Conduct on-site and virtual assessments to understand business needs, processes, and digital maturity
Provide expert guidance on digital technologies relevant to manufacturing
Develop tailored technology adoption plans and support SMEs through implementation
Help businesses identify suitable vendors, solutions, and funding opportunities
Maintain accurate operational records and ensure CRM data is consistently updated
Track KPIs and provide data for reporting to the Programme Manager
Support delivery of events, workshops, and wider engagement activities
Identify and implement improvements to programme processes
Collaborate across Surrey County Council's Economy & Growth team and with partners across the South East to connect SMEs with wider support offers
Contribute to knowledge sharing and documentation standards across the programme

You will be responsible for delivering high-quality advisory and operational support at pace to strengthen the region's manufacturing ecosystem.

Assessment Questions

Technology Adoption Specialists often work with SMEs at very different stages of their digital journey. Please describe how you would support a business that is unsure where to start with digital adoption. What steps would you take to understand their needs, build confidence, and help them identify realistic first steps toward adopting new technologies?

Give an example of how you have built and maintained relationships with diverse stakeholders (e.g., SMEs, technical teams, partners, or suppliers). What strategies did you use to keep engagement strong and ensure positive outcomes?

This role requires providing impartial, trusted advice to SMEs. How do you ensure your recommendations are both technically sound and aligned with the organisation's strategic goals and constraints?

Made Smarter supports SMEs to adopt technologies such as automation, data analytics, AI, and industrial digitalisation. Which emerging technologies do you believe currently offer the greatest impact for SME manufacturers, and why?

Qualifications

Experience in digital transformation, consultancy, engineering, programme delivery, or business engagement
Strong understanding of digital technologies relevant to manufacturing
Ability to analyse business processes and identify improvement opportunities
Strong organisational skills with the ability to manage multiple tasks and maintain accurate records
Experience using CRM systems or similar tools to manage pipelines and track KPIs
Ability to build and maintain relationships with businesses, universities, students and partners
Experience drafting structured documentation such as project scopes or technology roadmaps
Strong communication and stakeholder engagement skills
Ability to work collaboratively across teams and independently manage a varied workload
A proactive mindset with a commitment to continuous improvement

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!

This role has a salary of £61,784…


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