IT Helpdesk Support Officer

Established in 1957 Emmetts are a leading multi-franchise agricultural equipment group and one of Australia’s largest John Deere dealers. With 15 branches covering the broad-acre, viticulture, horticulture and grounds care farming sectors of Victoria and South Australia we are highly regarded in the farming community and believe the key to our success is the people who work for us!

Our team has a genuine passion for developing integrated farming solutions that help the Australian farming industry be the best it can be. Join us in our purpose to keep farmers, farming!

We’reseeking an IT Helpdesk Support Officer to join the Emmetts IT team. Based in our Horsham Head Office, thiscentral role provides first-level technical support to both onsite and remote staff across our 15 branch locations.

Using our Service Desk system, you will triage, troubleshoot, and resolve IT issues, escalating when required, to ensure the smooth day-to-day running of our organisation’s technology systems.

This isa great opportunity for someone looking to develop their technical capability while gaining exposure to a diverse IT environment across a multi-site business.

• 1+ years of professional IT support experience
• Strong written and verbal communication skills
• Excellent problem-solving capability and initiative
• Ability to work autonomously and manage competing priorities
• A team-focused mindset with a strong customer service approach

• Experience or exposure to Microsoft Operating Systems
• Experience or exposure to Microsoft Office / Microsoft 365
• Experience or exposure to Active Directory and Group Policy
• Experience or exposure to Exchange Online, SharePoint Online, and Intune
• Experience or exposure to Networking concepts such as DNS and DHCP

• Join a supportive and experienced IT team
• Flexible working arrangements including hybrid work options
• Access to training and career development opportunities
• Purchased Leave and Paid Parental Leave
• Salary Packaging options including Novated Leasing
• Rewards and Recognition Program
• Access to confidential counselling through our Employee Assistance Program
• A strong focus on workplace health, safety and wellbeing

If you are looking for more information about this opportunity and our organisation, please visit  or contact our recruitment team at  for a confidential discussion.