Service Transition Manager

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Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

This key role within the CIO organisation at Intact UK&I supports the Service Design and Transition function, ensuring changes are delivered in line with Service Transition processes and successfully embedded within IT Service teams. Working closely with Change Delivery Projects, project managers, and technical delivery leads, you will ensure transition requirements are planned, delivered, tracked, and reported to maintain service stability and operational readiness.

• Ensure new IT services and changes are successfully transitioned and fully embedded within the business.
• Work closely with projects, technical leads, and service teams to monitor delivery, address issues, and maintain stability.
• Track service transition requirements, readiness, and key metrics, providing clear visibility on progress and risks.
• Support the Service Design and Transition team in embedding best-practice processes and improving service quality.

• Experience supporting IT projects to ensure new services and changes are smoothly transitioned and fully embedded.
• Ability to work closely with project managers, technical leads, and service teams, influencing outcomes and helping teams make informed decisions.
• Skilled at tracking delivery, monitoring readiness, and providing clear updates on progress, risks, and issues.
• Good understanding of IT services and operations, with experience in service or change management; ITIL knowledge is desirable.

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.