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2nd Line Telecoms Support Engineer; VoIP & Networking
Job in
Horsham, West Sussex, RH12, England, UK
Listed on 2026-07-17
Listing for:
Hollybank Trustees Ltd
Full Time
position Listed on 2026-07-17
Job specializations:
-
IT/Tech
IT Support, Network Engineer, VOIP Engineer
Job Description & How to Apply Below
Global 4, based in the UK, is seeking a 2nd Line Technical Support Engineer to bridge triage and deep infrastructure/vendor support, acting as the escalation point for the 1st Line team and addressing broadband, UCaaS, and data faults while meeting SLAs.
You will troubleshoot across broadband, VoIP, and network infrastructure; perform advanced diagnostics with SIP tracing and router interfaces; and coordinate with carriers and vendors to resolve external faults, while documenting actions clearly
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