Infra - Senior Demand & Change Consultant

Infra
- Senior Demand & Small Change Consultant

Job Title Infra
- Senior Demand & Small Change Consultant Reference UK003665 Town Horsham Business Line IS & Change

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Shape the future:

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

Grow with us:

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

Win as a Team:

The Senior Consultant, Demand & Small Change Manger will operate within the Infrastructure Solutions team. With a responsibility for managing the inbound demand from the CIO & business teams and managing the efficient workflow of each demand item through the completion & approval.

• Monitoring and managing the small project and Business As Usual demand policy process and procedures for infrastructure requirements. Including demand forecasting/scheduling and supporting with the capacity planning whilst implementing standards. Including project planning, execution & monitoring.
• Working with the relevant Infrastructure team members to understand the scope of the requirements, and then convert this into a small project work requirement.
• Based on available capacity, assessing whether this should be delivered by Intact, internal teams or 3rd party supplier delivery activity. Then work with the supplier to finalise the scope; dependencies; success/acceptance criteria and cost.
• Tracking and reporting on vendor performance to ensure they are working to defined governance & compliance processes. While achieving project delivery commitments
• Maintaining a track of all current and prior demand small projects. Including costs & estimate accuracy
• Monitoring and improving how requests can be further automated by keeping track of progress. Spotting new opportunities, and ensuring clear documentation for both manual and automated processes.
• Providing continuous improvement to the Demand & Small Change processes.

• Experience in infrastructure implementation, alongside internal and external governance experience with regulators and risk areas.
• Experience with Service Request, Change and/or Demand processes.
• Excellent project management skills. Including experience in leading cross-functional teams, defining project scope, developing project plans, and managing budgets, timelines, and resources.
• A solid understanding of risk management principles. Including identifying, assessing, and mitigating risks associated with cloud computing & legacy infrastructure.
• Excellent communication skills. With the ability to present complex technical information to both technical and non-technical stakeholders, facilitating meetings and building relationships.
• Process-driven with excellent attention to detail.
• A background in Project Management or PMO experience.
• Experience delivering continuous service improvements for the business.
• Keep skills up to date and maintain awareness of developments in the IT industry, and particularly all technology elements within the Core Technology &Operations (CT&O) Infrastructure area.
• Organisational, analytical and numeracy skills.

Being part of our team means you’ll have the support and…