Entry level 1st Line Support

Entry level 1st Line Support - Fintech Company in Horsham - £25k - £28k depending on experience

My client are a leading Fintech software company for the UK and European finance industry and with nearly 20 years’ experience, they have a proven track record of delivering high-quality, reliable, software to the UK and European lending and finance industry.

Looking for a bright and ambitious individual to join their IT helpdesk team to bolster their ability to assist their customers with their queries.

You will be part of a growing helpdesk team. You will be able to learn and expand your skills, with lots of opportunities for career progression.

As a 1st Line Support member, you will be tasked with the below responsibilities:

• Answering the helpdesk phone line & helpdesk ticketing system:
• Answering general queries.
• Investigating issues and resolving them where possible.
• Ensuring that all queries are responded to within time frames.
• Logging bugs and communicating them to the development team for resolution.
• Basic account management such as the registration/cancellation of software licenses, assistance adjusting settings, and providing training.
• Assisting with the launching of new clients.
• Working with third-party partners to resolve issues with API integrations.
• Experience/Knowledge with SQL would be a bonus

This role will consdier people with a customer service background or previous IT Support experience.

The role is being offered on a full-time basis and requires on-site attendance.