Claims Handler

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference.

GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking a Motor Claims Handler to assess insurance claims and settle extent of liability on behalf of our clients.

This role involves examining damages to people and property (homes, vehicles, and offices), as well as handle personal injury and credit hire claims.

You will connect with third parties to resolve the amount of money owed and handle the own damage and third-party repair process from beginning to end.

• evaluate and record claims on our in-house system within product standards, check policy coverage, and allocate appropriate codes and reserves
• Conduct liability enquiries in line with the Adjuster’s Manual using the most appropriate method (phone, correspondence, field visit)
• Evaluate quantum by collecting relevant evidence and adjusting reserves in accordance with Gallagher Bassett's realistic reserving philosophy
• Clearly explain decisions on liability and negotiate settlements within authority levels where appropriate
• Respond to all written and phone enquiries clearly, courteously, and promptly
• Regularly monitor claims using the diary system to ensure accurate reserves and timely closure
• Build relationships with clients by providing a friendly and efficient service
• Liaise with and control own solicitors to ensure cases are not abandoned to them
• Assist in general office administration (e.g., post, printing, order supplies, maintaining equipment) to ensure smooth running of the office
• Actively participate in the Gallagher Bassett training program
• Align with all Gallagher Bassett and office procedures

• Personal injury claims knowledge
• Determine liability/compensability on adjuster-level claims
• MOJ and IOC Portal experience
• Eligible to work in the UK

Please be advised that, due to the nature of this role and the type of clients we serve, an enhanced external background check is a requisite part of our recruitment process. Further information regarding this procedure will be provided during the recruitment process.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion…