Voids Manager

Overview

We re looking for a Voids Manager to lead our Empty Homes service. In this key role, you ll make sure vacant properties are turned around quickly, meet our lettable standard, and are ready for new customers helping us reduce rent loss and deliver great outcomes. You ll do this by leading and motivating an in-house trade team, supported at times by trusted contractors, to help us achieve our purpose of enabling positive life chances by providing safe and secure homes.

You will monitor performance through KPI's, carry out inspections, manage health & safety, resolve customer complaints, and us data to drive improvement. For full details of responsibilities, please see the attached role profile.

• Have demonstrated experience in successfully managing a team of people in a construction or repairs environment.
• Act as a role model to a trade team, upholding our values and leading by example.
• Be an effective communicator, able to build strong relationships internally and externally.
• Put customers first and deliver a high-quality, reliable service.
• Be confident in using IT systems and analysing data to monitor performance.
• Have a good understanding of budget management
• Have a good understanding of contractor management
• Have a good understanding of Health & Safety legislation and practice.

• Excellent employer pension contributions up to 12% with salary sacrifice options.
• Life assurance 4 x annual salary.
• Cashback on day-to-day medical expenses (dental, opticians, physiotherapy).
• EV salary sacrifice scheme after qualifying period.
• Employee Assistance Programme, gym discounts and cycle to work scheme.
• Loyalty scheme for long-serving colleagues including increased annual leave.
• Hybrid working available with head office in Horsham.

If you re enthusiastic about turning empty homes into places people love and want to make a real difference, we d love to hear from you. Even if you don t meet every requirement, apply anyway we value people who share our purpose and bring fresh ideas. We particularly welcome applications from women, who are under-represented in our trade teams.

We have 7000 homes (81% in Horsham District, 6% in West Sussex, 5% in East Sussex, 8% in Hampshire).