Customer Care Operative

Position: Customer Care Operative (Permanent)
Customer Care Operative

Location:

West Sussex and Surrey
Salary: £35,000 – £45,000 PA, dependent on experience and competencies
Type:
Permanent

PW Construction are seeking a skilled and customer-focused Customer Care Operative to deliver high-quality repairs and aftercare services across newly built residential properties.

Key Responsibilities

* Carry out a broad range of defects, remedial and warranty works within new-build homes.

* Undertake multi-trade tasks such as carpentry, joinery, basic plumbing, patch plastering, tiling, decorating, mastic work, and minor electrical repairs (within competency).

* Handle issues efficiently and complete works to a high standard, ensuring compliance with internal quality expectations.

* Liaise with customers professionally, updating them on work progress and ensuring minimal disruption within their home.

* Work closely with the Customer Care team to schedule appointments, report completed works, and escalate any issues requiring specialist attention.

* Maintain accurate records of materials used, completed tasks, and time spent on jobs.

* Ensure all work is carried out safely, adhering to health and safety guidelines, risk assessments, and method statements.

Skills & Experience

* Proven experience in a maintenance, multi-trade, aftercare role within residential construction or property services.

* Strong proficiency in several core trades (e.g., carpentry, plumbing, plastering, tiling, decorating).

* Ability to deliver high-quality workmanship with a keen eye for detail.

* Excellent communication and customer service skills, especially when working in occupied homes.

* Ability to work independently, problem-solve on site, and manage workloads effectively.

* Competent understanding of health and safety requirements.

* Full UK driving licence is essential.

Benefits

Competitive salary

Company vehicle and fuel card

Tools, uniform, and PPE provided

Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more

Life Cover & Contributory Pension

This role is being handled by Haroun, PW Construction Recruitment.

Please apply with your CV or alternatively call (phone number removed) for more information