Jira & ServiceNow Integration Developer
Job in
Horsham, West Sussex, RH12, England, UK
Listed on 2026-08-12
Listing for:
Infoplus Technologies UK Ltd
Full Time
position Listed on 2026-08-12
Job specializations:
-
Software Development
Software Engineer, Computer Software / Middleware, Backend Developer, Javascript
Job Description & How to Apply Below
We are looking for an experienced Service Now - Jira Integration Developer to design, develop, and support seamless bidirectional integrations between Service Now and Jira. The ideal candidate will have strong expertise in Service Now development, Jira administration, REST API integrations, and workflow automation to enable efficient service management processes across enterprise platforms.,
- Design and implement bidirectional integrations between Service Now and Jira.
- Develop REST/SOAP API-based integrations and automation workflows.
- Configure ticket synchronization for Incidents, Problems, Changes, Tasks, and Service Requests.
- Build custom scripts, Business Rules, Flow Designer workflows, Script Includes, Client Scripts, and other integration components within Service Now.
- Configure Jira automation rules, webhooks, workflow transitions, and administration settings.
- Troubleshoot integration issues and perform root cause analysis.
- Collaborate with business stakeholders to gather requirements and define integration architecture.
- Ensure security, audit, compliance, and data governance standards are met.
- Prepare technical documentation, runbooks, and knowledge transfer materials.
- Support User Acceptance Testing (UAT), production deployments, and ongoing platform enhancements.
- Strong hands-on experience in Service Now Development (ITSM preferred).
- Experience in developing and supporting third-party integrations using REST/SOAP APIs.
- Strong knowledge of:
- Service Now Flow Designer + Business Rules + Script Includes + Client Scripts
- Strong JavaScript development expertise.
- Experience with Jira Administration and Jira Service Management (JSM).
- Hands-on experience with Jira webhooks, automation rules, and workflow configuration.
- Experience with API integrations and handling JSON/XML payloads.
- Experience working in Agile/Scrum delivery environments.
- Preferred Skills
- Service Now CSA (Certified System Administrator) and/or CAD (Certified Application Developer) certification.
- Experience with Service Now Integration Hub.
- Experience with middleware/integration platforms such as Mule Soft, Boomi, or Workato.
- ITIL Foundation certification.
- Experience working on enterprise transformation and IT Service Management (ITSM) programmes.
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