Jira & ServiceNow Integration Developer

Job Description:
Jira & Service Now Integration Developer/Consultant

Role Summary

We are seeking an experienced Jira-Service Now Integration Developer to design develop and support integrations between Atlassian Jira/Jira Service Management and Service Now platforms. The role will focus on automating workflows synchronising tickets incidents changes and service requests and delivering seamless enterprise integrations using APIs and middleware technologies.

Key Responsibilities

Design and implement bidirectional integrations between Jira and Service Now.

Develop REST/SOAPAPI-based integration sand automation workflows.

Configure ticket synchronisation for Incidents Problems Changes Tasks and Service Requests.

Build custom scripts business rules Flow Designer workflows Script Includes and integration components within Service Now.

Configure Jira automations webhooks and workflow transitions.

Troubleshoot integration issues and perform root cause analysis.

Collaborate withbusinessstakeholderstogatherrequirementsanddefineintegrationarchitecture.

Ensure security audit compliance and data governance requirements are met.

Prepare technical documentation runbooks and knowledge transfer materials.

Support UAT production deployments and ongoing platform enhancements.

Mandatory Skills

Strong Service Now development experience (ITSM preferred).

Experience with third-party integration sand RESTAPIs.

Service Now Flow Designer Business Rules Script Includes Client Scripts.

JavaScript development expertise.

Jira Administration and Jira Service Management.

Experience with Jira webhooks automation rules and workflow configuration.

API integration JSON/XML pay load handling.

Agile /Scrum delivery experience.

Preferred Skills

Service Now CSA/CAD certification.

Experience with Integration Hub.

Experience with middleware tools (Mule Soft Boomi Workato etc.).

ITIL Foundation certification.

Experience in enterprise transformation and service management programmes.

Typical Use Cases

Jira Epic/Story/Task creation from Service Now requests.

Incident and Change synchronisation between platforms.

Automated status updates and two-way ticket synchronisation.

Integration of Agile development teams with IT Operations workflows.

CMDB and asset-related automation.

Nice-to-Have for Intact Requirement

Jira to Service Now ticket migration experience.

Service Now API enablement and integration architecture experience.

End-to-end implementation of Jira-Service Now automated workflows. This capability was specifically discussed as a requirement for

Jira-to-ServiceNowautomationandticketcreationthroughAPI