Manager, Operations; Office​/Administrative operations

Global Talent Acquisition Manager – US & EU

Location: Horsham, PA

Schedule: Permanent – Full Time

Clin Choice is a global full-service CRO dedicated to professional development and providing an excellent work-life balance, with a quality-focused, collaborative “one-team” culture. We are looking for a dynamic person to join our in-house team as a Manager, Operations at Horsham, PA on a permanent basis.

• Oversee daily administrative and facilities operations, procurement and tracking of general office supplies, employee travel booking support, reception, visitor needs, etc., ensuring efficiency and compliance for smooth operations of Site(s).
• Manage and support administrative staff including training and evaluating team performance ensuring alignment with company objectives.
• Establish KPIs for administration & facilities management, workplace efficiency, and operational effectiveness.
• Prepare, analyse, recommend and monitor administrative budgets for the Site, ensuring cost-effective operations.
• Develop, enforce administrative policies, procedures to enhance efficiencies along with statutory and business compliance.
• Ensure that office facilities are well-maintained to meet the needs of colleagues at Site.
• Negotiate and manage contracts with office management related suppliers and service providers.
• Maintain accurate records related to office operations, including inventories and compliance documents.
• Ensure timely completion of domestic and international travel arrangements, including flight bookings, hotel accommodations, forex, visas, and transportation logistics for employees.
• Ensure required levels of hospitality are extended to visitors to the Site [Clients, global colleagues, auditors etc].
• Develop and implement security policies and procedures to safeguard employees, company assets, and confidential information. Ensure the health, safety & welfare of staffs at the designated Site(s) (fire drills, proper functioning of fire extinguishers, BCP, local safety laws and compliances etc.).
• Oversee housekeeping operations to maintain a clean, hygienic, and well-organized office environment. Coordinate with vendors for quality service and issue resolution.
• Support office leasing contracts, service agreements, NDAs, vendor negotiations, and building management relationships; ensure periodic reviews are carried out on or before renewal of service level agreements.
• Oversee facility projects such as office expansions, relocations, and renovations.
• Manage performance of security agencies, if applicable for office security, access control, visitor management, and emergency response planning.
• Ensure accurate management of office access control systems, including employee , visitor passes, and biometric/security protocols.
• Oversee incoming and outgoing courier services, ensuring timely and secure delivery of official documents and packages. Maintain tracking records and coordinate with courier vendors for efficient service.
• Maintain proper documentation for audits related to security, travel, vendor management, and facility operations.
• Plan and execute events, employee engagement activities, and administrative functions.
• Monitor physical access agreements & contract in compliance with ISMS objectives.
• Be aware of PIMS policy & GDPR requirements.
• Wherever required, perform data protection assessment to be done.
• Report to DPO if any security breaches.
• Aim towards achievement of PIMS & ISMS objectives.

• A bachelor's degree or equivalent in business administration or a related field is typically required; a master's degree may be an optional requirement.
• 8+ years of proven experience in administrative management, preferably within a corporate service environment.
• Strong organizational, leadership, and communication skills.
• Proficiency in office software.
• Excellent verbal and written language skills in English.

Clin Choice is a global full-service CRO specializing in clinical development and functional solutions for pharmaceutical, biotechnology, medical device, and consumer health companies. We have over 28 years of proven high-quality delivery and results across all our services with over…