Service Advisor Chapman CDJ Horsham PA

Overview

Automotive Service Advisor, Horsham PA $85,000-$110,000 / Year
Chapman Chrysler Dodge Jeep Ram is looking for a WORLD CLASS SERVICE ADVISOR to join our fast paced growing team, a leader in automotive retail. We have one opening for the right individual! If you ARE ONE OF THE BEST AND WANT to join OUR TEAM in a fast paced environment TO REACH THE HIGHEST standards - apply today!

In Addition To Competitive Pay, We Offer Our Associates

• Health insurance with choice of medical plans starting at $84.50/month
• Dental and vision insurance
• Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance
• 401(k) retirement investment plan with company match
• Accrued paid time off
• Employee Vehicle Purchase Program
• Parts and service discounts
• Professional work environment, with job training and advancement opportunities

Requirements

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
• Inspect vehicles prior to each customer delivery to ensure services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

• MINIMUM 2 YEARS experience in a Dealership Industry is required.
• High school diploma or equivalent.
• Valid driver license and a good driving record.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.
• Strong desire to help people
• Leadership goals

• Entry level

• Full-time

• Other
• Industries:
  Motor Vehicle Manufacturing