Customer Experience Specialist - Apex

Customer Experience Specialist - Apex | Apex Commercial Capital

Hybrid Position

Highly motivated and customer-focused professional with exceptional communication and problem-solving skills to enhance customer satisfaction and drive business growth.

• Interaction with customers via phone and email to provide assistance, answer inquiries, and resolve issues.
• Handle a high volume of customer interaction while maintaining a high level of customer satisfaction.
• Effectively multi-task while communicating with customers, conducting research within various software programs, and documenting interactions simultaneously.
• Collaborate with cross-functional teams to address customer concerns and provide information to improve overall customer experience.
• Payment processing:
  • Retrieve daily incoming payments and prepare deposits.
  • Process ACH payments and review for correctness and completeness.
  • Prepare daily bank entries.
• Miscellaneous Customer Request:
  • Payoff inquiries
  • Payoff processing
  • Satisfaction processing
• Maintain the security and integrity of all customer data and personal information. This includes, but is not limited to authenticating customers, verifying, and updating customer information, and monitoring account activity.
• Assist as needed with additional tasks and projects.

• Prolonged periods sitting at a desk and working on a computer.

• None identified.

• Bachelor’s Degree (preferred).
• Proficient with Microsoft applications:
  Word, Excel, Outlook and Teams.
• Required Customer Service experience.
• Strong interpersonal skills, able to build rapport and establish positive relationships with customers.
• Exceptional communication skills, both verbal and written, with the ability to effectively convey information and resolve issues.
• Basic computer knowledge: typing, usage of dual screens and basic computer navigation.
• Proficient in using servicing software and CRM systems to manage servicing requests.
• Excellent problem-solving skills to quickly identify and address customer concerns, to ensure their satisfaction.
• Highly organized and detail-oriented, with the ability to multitask and prioritize in a timely manner.
• Demonstrates ability to work collaboratively in a team and independently to achieve customer experience team goals.

Apex Commercial Capital provides equal employment opportunity without regard to race, color, creed, sex (including pregnancy), age, gender (including gender nonconformity and status as a transgender or transsexual individual), physical or mental disability, religion, national origin, genetics, marital status, veteran’s status, ancestry, citizenship, sexual orientation, or other characteristics protected by applicable law. This policy applies to all areas of employment, including, without limitation, recruitment, hiring, training and development, promotion, transfer, termination, compensation, benefits, and all other conditions and privileges of employment in accordance with applicable federal, state and local laws.

Apex Commercial Capital is an Equal Opportunity Employer.

If you have a disability and need an accommodation to complete the application process, please email Firstrust Bank Human Resources Department at  Include your full name, best way to reach you, and the accommodation needed to assist with the application process.

Firstrust provides reasonable accommodations so that disabled individuals may participate in the application and selection process. Please state your reasonable accommodation request for assistance in your message.

Only reasonable accommodation requests related to applying for a specific position within Firstrust will be reviewed at the email address and phone number supplied.

Please advise Firstrust of any accommodation you require to express an interest in a specific opening by emailing or calling: reasona or .

• Entry level

• Full-time

• Other

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