Processing Manager

Overview

The Processing Manager is responsible for managing a team of mortgage processors who facilitate the closing and funding of loans within our established loan origination system (Encompass) and ensure that company and program guidelines, policies and procedures are followed. The manager ensures loan documents are prepared compliantly with no variances between signed documents and loan origination system data, and facilitates the interaction between all interested parties with a specific emphasis on the borrower’s customer experience.

The manager ensures the processing team achieves and maintains the highest levels of productivity and efficiency within the company prescribed parameters.

• Assist Training and Development with the creation and updating of job aids and training to make processing procedures as efficient as possible.
• Analyze reports from the loan origination system to manage the Processing team.
• Address pertinent questions and inquiries for both internal and external parties.
• Direct employees in the processing department on the company’s processes and procedures as they pertain to the Encompass loan origination system.
• Manage department workflow resulting in efficiencies as expressed from Senior Management.
• Assist in resolving escalated customer inquiries including processing status, funding regarding payments, escrows, or any other issue that may arise.
• Manage internal and external expectations on timelines and processes as it pertains to the Processing team.
• Assist the post-closing manager, as requested, to obtain resolutions on closed loan issues.
• Assist with the assignment of files to appropriate processing staff.
• Manage and perform multiple tasks accurately in a fast-paced and challenging environment.
• Respond to QA and QC monthly audit findings on loan level as requested.
• Coach and train Loan Processors to successfully meet the expectations of their position.
• Hold weekly team meetings to assist them in achieving their production and compliance goals.

KILLS/KNOWLEDGE/ABILITIES:

• Ability to work in a fast-paced environment while maintaining the highest quality.
• Excellent oral and written communication skills.
• Strong interpersonal and organizational skills.
• Strong attention to detail.
• Flexibility to work a flexible schedule.
• Knowledge of mortgage loan process.
• Experience dealing with regulatory compliance (RESPA, TILA, TRD, AIR, Reg X, Reg Z).
• Knowledge of preparation and calculation of mortgage loan closing documents.
• Knowledge of title insurance commitments, exceptions, and legal descriptions.

EDUCATION AND EXPERIENCE:

• College degree preferred.
• 5 years of mortgage processing experience required.
• 2 years of management within the mortgage industry.
• Experience in Encompass LOS highly preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls.

The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand, walk, reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Bayview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

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