Manager, Access, Affordability and Financial Solutions

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

• Access & Affordability Design & Implementation: Support the design and compliantly implement innovative financial solutions that shape the patient affordability services portfolio into a complete, inter-connected and digital experience for the patient, including clear communication, automation, & optimization.
• Communications & Project Planning: Support the strategy and delivery of communications (targeting, messaging, content creation, channels), vendor results and training in support of access & affordability programs – influencing indirectly through IT, external vendors, brand patient and professional marketing teams.
• Program Operations & Compliance: Support the program development & launch with partner suppliers in accordance with regulations & internal policy, including program approvals (legal, compliance, privacy), copy approval process, and training with vendors and internal collaborators.
• Training: Support training initiatives for our field-based Reimbursement & Access teams to ensure strong understanding and ability to provide education related to patient affordability initiatives.
• Collaborate: Partner with multiple vendors across Hub, IT, Patient Support Programs, and other external/internal partners to develop and implement solutions that can positively impact patient access and affordability experience.
• Customer-Centric Design Process: Support the creation of a solution experience that delivers on patient need and positively differentiates J&J Innovative Medicine from competition using the latest technology solutions.
• Solution Excellence: Use patient analytics, voice of customer, internal and external benchmarking, and compliance monitoring to inform continued optimization of program performance; identify solution enhancements including capabilities, training, technology, tools, and staffing and support sharing of standard processes across the portfolio; effectively communicate and manage internal and external collaborators to ensure successful delivery.
• Advancing Equity in Healthcare: Address the needs of underserved populations for affordability solution awareness and enrollment.
• Culture: Support a culture of learning, smart risk-taking and experimentation.
• Diversity & Inclusion: Foster and evolve an inclusive environment in support of the company’s commitment to equal employment opportunity and the value of a diverse work force.
• Ethics: Model ethical, Credo-based decision-making with deep knowledge and respect for legal and compliance requirements.

You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly accountable role where you can meaningfully impact the health and wellbeing of others.

You feel energized to be part of a team that is building new programs. You demonstrate conviction, proactivity and persistence when influencing others and overcoming resistance. You are agile and can adjust plans as priorities shift and maintain composure. You consistently deliver great results, but even when you fall short — you learn from it.

• Education and work experience: Bachelor’s degree required or actively pursuing a Bachelor’s degree. A minimum of 5 years of healthcare business experience is required.
• Pharmaceutical industry experience: A minimum of 3 years of experience in the pharmaceutical industry and/or patient services preferred.
• Domain experience: Experience in at least one of the following areas: patient access,…